Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Alison CallaghanAlison Callaghan 

Trojan Horse BackDoor Generic_c

Trojan Horse BackDoor Generic_c  has been coming up on my AVG internet security scheduled scan everday (for the last five days) as detected and removed.

If it has been detected and removed why does it keep appearing in the scan and how can I get rid of it?

Thanks
Alison
 
Best Answer chosen by Alison Callaghan
Matt CoughlanMatt Coughlan

Hi,

I'm getting the same report for two trojan horse backdoor generic_c.AKAB every time I run AVG.  However, I ran malwarebytes, and it says my computer is clean.

All Answers

Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Alison,
I understand how something like this can really try your patience.
Please be informed that AVG is detecting virus in your pc and it is removing it. It seems that you are infected daily and AVG help you in detecting and removing it. It is recommended to update your AVG on regular basis to be away from virus.
Please feel free to contact us for any further assistance. Thank you.
Alison CallaghanAlison Callaghan
Hi Avarind,

Thank you for your reply, I have just ran two whole computer scans a couple of minutes apart.

Both scans come up with Trojan Horse BackDoor Generic_c  has been detected and removed, I am not confident that the scan is successfully removing this from my computer as every time I run a scan it is there?

Thank you,
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Alison,
We appreciate your effort in trying to fix the issue. Since you are not sure about the virus, I have sent you an email with further instructions to be followed to get our additional support. They will diagnose your pc and let you know about it.
Please feel free to contact us for any further assistance. Thank you.
Alison CallaghanAlison Callaghan
Hi Aravind,

Thank you for following up on my problem.   I had a tech log in and remove a file and I ran a couple of scan after he logged out and I am still getting the trojan horse backdoor generic_C being detected each time I scan.
Matt CoughlanMatt Coughlan

Hi,

I'm getting the same report for two trojan horse backdoor generic_c.AKAB every time I run AVG.  However, I ran malwarebytes, and it says my computer is clean.

This was selected as the best answer
Alison CallaghanAlison Callaghan
Hi Matt,

Thank you for that, I have since found out it is a false detection and have been told it will be fixed in the next program update.

 
Susan PlawskySusan Plawsky

Same issue here. My AVG placed the pseudo virus in the Virus Vault. After AVG acknowledged the false positive, I clicked Restore so the file could be put back. However, now I can't find it on my PC. (It must be there, b/c when I ran another AVG virus scan, it was detected and quarantined again. Then I hit "Restore" again.)

Questions:

1. Where am I supposed to find Windows\Assembly\NativeImages . . . System.Data.ni.dll on a Windows 7 PC?

2. What is its role, and is it needed for my PC's functioning?
Susan PlawskySusan Plawsky
BTW, I called AVG with these questions, and tech support was thoroughly unable to assist.
Ask a question
Struggling with non-AVG technology? We can fix that, too!