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ShowAll Questionssorted byRecent Activity
James HustonJames Huston 

Security settings prevent opening email attachment

I have received an email with an attachment. When I try to open the attachment I get a message "Your security settings do not allow this file to be downloaded."
The sender is known to me.
What do I need to do?
Best Answer chosen by James Huston
James HustonJames Huston
AVG Internet Security

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hello James. May I know which AVG program you have installed on your computer?
James HustonJames Huston
AVG Internet Security
This was selected as the best answer
James HustonJames Huston
AVG Internet Security 2014
Balasubramanian SBalasubramanian S (Avast) 
Hello James. Thank you for providing the information. I would request you to try the instructions mentioned in this article http://bit.ly/1GnMD3N to temporarily disable the AVG program and then try to open your email attachments.
James HustonJames Huston
I have Temporarily disabled the AVG protection, It didn't work
AvinashAvinash (Avast) 
Hello James. Thank you for trying it. Is it in the Internet explorer you are opening the email and trying to download the attachment?
James HustonJames Huston
No. Widows Live Mail
AvinashAvinash (Avast) 
May I know what kind of attachment or file is it? I believe it is not an issue with AVG as you are unable to download the file even after disabling AVG. Please have a look at this Microsoft support article http://bit.ly/1SQuwYs .
James HustonJames Huston
The Microsoft article has fixed it for me. Thank you for your help
Balasubramanian SBalasubramanian S (Avast) 
Hello James. Glad to hear that your issue got resolved. Please feel free to contact us should you need any further assistance.
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