AVG antivirus for Mac has detected a harmful file but is unable to quarantine or delete it. I cannot locate the file on my computer. How can I find and delete it?
Hello Ham, We are sorry to know that you are unable to remove the threat detected. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the threat message you get from AVG? Thank you
Hello Ham, We are sorry to know that you are unable to remove the threat detected. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the threat message you get from AVG? Thank you
Thank you for providing the screenshot. We have sent the email instructions to collect the AVG log files on Mac. Once these information are provided, we will escalate the case to senior technical team.
We are sorry to know that you are unable to remove the threat detected. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the threat message you get from AVG?
Thank you
All Answers
We are sorry to know that you are unable to remove the threat detected. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the threat message you get from AVG?
Thank you
We have sent the email instructions to collect the AVG log files on Mac.
Once these information are provided, we will escalate the case to senior technical team.