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Ronald RutterRonald Rutter 

AvG tune up

My AVG tune up is telling me it is out of date but it is not
Best Answer chosen by Ronald Rutter
AvinashAvinash (Avast) 
Hi Ronald.
We're here to help.
By saying out of date, do you mean it is reporting that it has expired? I see that you have an active subscription of AVG Internet Security Multi-device but no active subscription for AVG TuneUp under the email address that you used to contact us here. Could it be possible that you have registered it under a different email address?

All Answers

AvinashAvinash (Avast) 
Hi Ronald.
We're here to help.
By saying out of date, do you mean it is reporting that it has expired? I see that you have an active subscription of AVG Internet Security Multi-device but no active subscription for AVG TuneUp under the email address that you used to contact us here. Could it be possible that you have registered it under a different email address?
This was selected as the best answer
Ronald RutterRonald Rutter
Yes it is telling me it has expired but it is an automatic renewal it is telling me that it is charged up till 21 October 2020 used same e-mail address.
AvinashAvinash (Avast) 
Appreciate the quick response.
Unfortunately, I could not find any records of this charge. I have sent an email requesting more details to locate this order details.
Revert it containing those details to assist you further.
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