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ShowAll Questionssorted byRecent Activity
Rene den elzenRene den elzen 

no scanning

Hi,
since September 27th my AVG internet security program doesn't make progress in scanning anymore. The system says scanning is working but I do not see the progress barr anymore and no new scanning reports are produced. I have a licence till december 2016 so that shouldn't be the problem.
any Idea how to solve?

 
Best Answer chosen by Rene den elzen
Borislav AngelovBorislav Angelov
Hello Rene
interesting

Please follow these steps to reinstall AVG
https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-reinstall-AVG (https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-reinstall-AVG)

You say that you have a valid license until 2016
Then try to activate AVG, with your license
https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-activate-AVG-with-a-new-license-number&retUrl=support (https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-activate-AVG-with-a-new-license-number&retUrl=support)

Try scanning device again
Thanks

All Answers

Borislav AngelovBorislav Angelov
Hello Rene
interesting

Please follow these steps to reinstall AVG
https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-reinstall-AVG (https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-reinstall-AVG)

You say that you have a valid license until 2016
Then try to activate AVG, with your license
https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-activate-AVG-with-a-new-license-number&retUrl=support (https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-activate-AVG-with-a-new-license-number&retUrl=support)

Try scanning device again
Thanks
This was selected as the best answer
Rene den elzenRene den elzen
uninstalling and re installing worked, thanks for the advice
Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hello Rene,
Pleased to know that your issue has been sorted out. Please feel free to contact us for any further assistance.
Thank you.
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