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George HumphriesGeorge Humphries 

Can't delete downloader virus

For about the last week or so, when I start my pc, AVG informs me that I am infected with the downloader virus, I then select the option to delete all, but each time I restart my computer it's back. How can I delete it permanently?
Best Answer chosen by George Humphries
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello George,
I am very sorry to hear this. I request you to get connect back to them and let them know about your issue. They will analyse the issue and let you know about it. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Thank you.

All Answers

Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello George,
I understand how something like this can really try your patience. I request you to update your AVG on regular basis and then run whole system scan in your pc and check for virus. And if you still have the same issue please provide us the screenshot http://avgread.me/1aZxsAV of the pop up you receive, so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
George HumphriesGeorge Humphries
AVG is completely up to date, and a full scan detects nothing

about avgUser-added image
George HumphriesGeorge Humphries
Second screen shot

User-added image
Balasubramanian SBalasubramanian S (Avast) 
Thank you for providing the screenshot, George.
To assist you better, I have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
George HumphriesGeorge Humphries
One of your technicians spent over an hour clearing out my old installation of AVG, and installed a new version.

I ran a full scan and nothing was found.

However on start up I still get a warning message, I let AVG do it's thing twice now but I've restarted twice and still get a warning message. 

User-added image
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello George,
I am very sorry to hear this. I request you to get connect back to them and let them know about your issue. They will analyse the issue and let you know about it. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Thank you.
This was selected as the best answer
George HumphriesGeorge Humphries
I am now virus free, after ndeleting varios files to no avail your technician used a utility called ADW cleaner.

Thank you.
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