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Dave Fender Report a bug with the email scanner?
Hi:
I just want to report what appears to be a bug with the latest version of the software that downloaded and installed itself on my machine the other night. I don't see a place to report bugs, so I'm posting here in the hopes that somebody from AVG will see it and forward to the right department.
I've got AVG Free version 1.113.2.50020. I have a Windows 10 Pro machine, version 1511, OS Build 10586.753. I use Mozilla Thunderbird for my email client, version 45.7.1.
Since the new version of AVG installed the other night, Thunderbird freezes and times out after the AVG "Scanning emails" window pops up when trying to download emails. Nothing will download. I tried several other potential solutions to no avail and finally tried disabling the email scanner in the AVG control panel and now everything downloads just fine. Since everything was working fine with the scanner before this latest version, I'm guessing the new version of AVG is the source of the issue.
I just want to report what appears to be a bug with the latest version of the software that downloaded and installed itself on my machine the other night. I don't see a place to report bugs, so I'm posting here in the hopes that somebody from AVG will see it and forward to the right department.
I've got AVG Free version 1.113.2.50020. I have a Windows 10 Pro machine, version 1511, OS Build 10586.753. I use Mozilla Thunderbird for my email client, version 45.7.1.
Since the new version of AVG installed the other night, Thunderbird freezes and times out after the AVG "Scanning emails" window pops up when trying to download emails. Nothing will download. I tried several other potential solutions to no avail and finally tried disabling the email scanner in the AVG control panel and now everything downloads just fine. Since everything was working fine with the scanner before this latest version, I'm guessing the new version of AVG is the source of the issue.
We regret for the inconvenience caused. We are sorry to know that you are unable to download files from your email. Please try to repair AVG Protection once and check if the issue persists. Please use this article to get the instructions to repair AVG https://support.avg.com/SupportArticleView?l=en&urlName=How-to-repair-AVG .
Thank you.
All Answers
We regret for the inconvenience caused. We are sorry to know that you are unable to download files from your email. Please try to repair AVG Protection once and check if the issue persists. Please use this article to get the instructions to repair AVG https://support.avg.com/SupportArticleView?l=en&urlName=How-to-repair-AVG .
Thank you.
Pleased to see that you appear to be sorted now. Thanks for returning to the Community & posting. We appreciate all your efforts and patience. Please feel free to get back to us for any issues with AVG. We work round the clock, thank you!