AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Thank you for understanding.
AVG Guru
"Many AVG users find these offers useful"
Show one testimonial where a person says, "thank you for the pop-ups"
Most people know "marketing speak" when they see it and the statement "they are working to improve your experience" is a red-card worthy foul.
AVG has lost my trust and business.
We do understand your concern. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Thank you.
Now what?
How do I get rid of this cra...junk, or do I need to scrap AVG - which I have quite happily used and recommended for probably almost 20 years - and find a less trouiblesome program?
Please open the AVG Internet Security instead of AVG Zen. You can find all this options from the AVG Internet Security window and not from AVG Zen interface.
Thank you
Running Windows 10. AVG Zen.
Please help.
Thanks!
Once you open AVG Zen interface, you should see 4 tiles on it. The first one should read Internet Security. Please click on that to further launch AVG Internet Security interface and follow the instructions provided.
Thanks for the reply, however it hasn't helped. There are 4 tiles. but there is no Internet Security tile. The first one is Anti Virus. Clicking that opens a pop up that tells me my pro trial has expired. There is an Options menu, but under it is only My Account, Buy Now or About AVG. The other tiles (PC Tune Up, HMA! PRo VPN and WebTune up) are also fruitless avenues. So actually the instructions don't provide any help.
I really would like to continue using the Free version of AVG as I have for the past 10+ years, but having to deal with the popups multiple times a day is pushing me towards uninstalling.
So is there a way I can actually stop the horrible pop ups or do I have to abandon AVG?
We regret for the inconvenience caused. Please open AVG Zen User interface and then click on Anti virus component in it. It will open AVG Free Anti virus in your PC. Please Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Thank you.
As soon as I click the anti virus component the window pops up, for a half a second the AVG program is visible, but this fades out to be replaced by the message informing me that my pro trial has expired. (see screenshot below)
Again, there is an option menu, but there are no advanced settings. IT seems like the pro trial propaganda overrides the AVG functionality. I see this as a serious bug to the interface. This is really annoyng especially since I never knowingly even accepted the pro trial.
It does not seem possible to a) open the AVG program from AVG Zen to change these setting nor b) otherwise launch AVG outside of Zen.
We regret for the inconvenience. Thank you for your efforts. We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Free Anti virus.
Note: If you have installed any other conflicting programs like Avast, Norton, Kaspersky or McAfee try to uninstall it.
Please use this link to show steps to uninstall AVG completely from your PC http://avgread.me/1DEtNP0
To download and install AVG free Anti virus, please use this link: http://avgread.me/1TVARmV .
Please feel free to contact us for any assistance regarding AVG.
Thank you.
You lost a customer. I've been using your product since Grisoft was an infant.
I'm sorry to hear that you're experiencing issue with AVG pop ups. However, please let us know what is the exact pop up you're receiving on your desktop. If possible please send us a screenshot of the pop up so that we will check and we will assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
AVG Guru
[
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes."
]
One small problem, there is not an "Advanced Settings" for Internet Security anymore.
AVG Internet Security
Software Version 17.4.3014 (Last update on Jun 11,2017)
How about some relevant assistance with a current product instead of the same canned response to numerous customer complaints about unwanted "Hey buy this" ads in your paid products.
Even this link regitates the same information.
https://support.avg.com/SupportArticleView?l=en&urlName=How-to-Change-the-Frequency-of-Pop-Up-Notifications&q=remove+ads
However, at least indicates that if you have Internet Security-Unlimited that these instructions may not apply. However, it does not provide any information if those settings do not apply. Well, in my opinion, that makes it pretty damn "limited" as I cannot disable these repeated ads for VPN, PC Tuneup, and other products that if I had an interest in purchasing I would have already. Pro Tip, do keep trying to sell to your customers in your products. It tends to piss them off.
The feedback regarding campaign pop ups in AVG 2017 version has been submitted already. In the latest version of AVG, the campaign pop up frequency can not be changed. Click the “Menu” button at the top right corner of the AVG Antivirus window and select “Settings”.AVG displays regular popup notifications, expand the “Popups” section. You can set different durations for information, update, warning, and alert popups. For example, you may want to disable info and update popups by setting them to “0” but leave warning and alert popups enabled.
I regret for the inconvenience caused. Please be informed that we are working on major update to find and implement best option for AVG Marketing popups. This process will take time but we assure you that it will be done as soon as possible.
However, you can try changing the duration for AVG popups from the settings. This will only limit the duration of campaign popups appearance.
Open AVG interface, click on Menu-->Settings.
On General window, right side you can find Popups, please click on arrow next to it.
It will show you the option to setup duration for all popups.
Please setup duration "0" for information popups alone.
Thank you.
I understand that AVG FREE is free for a reason, but your marketing is driving me crazy. It does not inspire me to spend money only to have the same end results.
We are aware of the popups and we can understand how annoying this could be. Our developers are working hard to implement an option to decrease the marketing popups.
I'm sorry to hear that you're receiving AVG promotional pop ups. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience. Please check if you have installed AVG Secure VPN on your computer (open control panel > programs and features), if yes then please uninstall it. The frequency of pop ups can be controlled directly from the app or can be even turned off (please open AVG Internet Security > menu > settings > general > Pop ups > manage your pop ups). You can also check the Silent mode box in general settings to turn off AVG Marketing/promotional pop ups.
Best regards,
Alok.
Can you please give it a rest?
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.