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Rafael SalasRafael Salas 

AVG Will not install

AVG will not install. I keep getting the 0xc0070643 error. I restarted everything, I uninstalled and re installed and nothing works. I've tried everything. The download and installing phase always stops at 87% and then asks to restart my computer, I do and then it says it fails to install and that AVG can't install. 
Alan BinchAlan Binch
Rafael, On the error are you also seeing Description Event Exec. finished?. If so, If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt with only by their additional support. They will send you an email with further instructions to be followed to get their additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
AVG Guru
AvinashAvinash (Avast) 
Hello Rafael.
We are sorry to hear about the inconvenience caused. Could you please let us know whether it is a free version or a paid version of AVG you are trying to install and if there is any conflicting anti virus software installed on your computer?
Rafael SalasRafael Salas
Its the free version, and there is no other anti virus software
AvinashAvinash (Avast) 
Rafael, thank you for the information. Please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link.http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file. Thank you.
Bill SimpsonBill Simpson
This is what happened to me too. After using the AVG removal tool, it installed properly. Hope it works for you.
Rafael SalasRafael Salas
It still did not work, I got the same error number the same "Event exec finished" error code.
AvinashAvinash (Avast) 
Rafael, thank you for trying it. We appreciate your patience and effort so far.  We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Lydia RossellaLydia Rossella
Hello, I have the same problem as Rafael. I try to install the free version of AVG (with the correct 64 bit version) and I always get the 0xc0070643 error. I have no other anti-virus installed.
I've used the AVG remover tool. I always also get the missing MSVCP110.dll message.
Please let me know how I can go about fixing this. Thanks in advance
 
AvinashAvinash (Avast) 
Hello Rafael.
We are sorry to hear about the inconvenience caused. We would request you to download and install the Visual C++ Redistributable package by following instructions on the following page:
http://www.microsoft.com/en-us/download/details.aspx?id=30679
Restart your computer, and then run AVG installation again. Thank you.
Dan GabusDan Gabus
I am having the same problem also. 0xc0070643 error. I was haveing trouble with an AVG updater that was running in the background that was curupted, had to go into registry and dellete all AVG files to remove it. Now I can not intall the program.
KarthikeyanKarthikeyan (Foundever) 
Hello Dan,
We apologize for the inconvenience.
We suggest you to completely remove all the traces of AVG from your computer using the AVG removal tool http://avgclick.me/UninstallAVGAV. Once the removal is complete, please go to the C drive and delete the "AVG Remover" folder. After which you will be able to reinstall AVG without any error.
Thank you.
Dan GabusDan Gabus
OK, I was able to reinstall AVG, BUT that updater came back. It runs in the background and continues to repeat itself. Last time some 700 times. The file is: AVG-Secure_search Update_0816AVZ.exe. I unilstalled AVG again with the AVG remover. Do you know what this file is?
Balasubramanian SBalasubramanian S (Avast) 
We are glad to know that you were able to reinstall AVG successfully.
AVG Secure Search is our free browser add-on, do you have it installed on your default browser?
Could you please check it and confirm whether it is installed?
Dan GabusDan Gabus
I need to remove it, it keeps duplicating itself over and over again, not letting me work. Where is it insalling it at? Need it gone.
Balasubramanian SBalasubramanian S (Avast) 
Dan, we request you to run our AVG Remover tool and see whether it is mentioning the AVG Secure Search in the list, if yes, please tick the check box of it and proceed with the removal.
To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Also check on C:\ drive program files for AVG secure search or AVG web tuneup folder, if you find any please delete it manually and then restart your PC.
Check whether it appears again.
Dan GabusDan Gabus
The browser add-on is not installed.
Dan GabusDan Gabus
I got rid of that file, now I get the same file with 0516pi.exe. What is the deal, it was over 950 copies and growing.
Balasubramanian SBalasubramanian S (Avast) 
Dan, could you please provide the screenshot of the 0516pi.exe files so that we can assist you better?
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Dan GabusDan Gabus
I went to the C:\ drive program files for AVG secure search and deleted it. So for so good. I may have to do it every time AVG updates, but I know where it is now.
KishoreKishore (Avast) 
Hello Rafael,
Please be informed that those will not reappear once after the deletion of the folder. If you are facing the same issue please provide us with the screenshot of the files that has been created so that we could assist you better.
Thank you.
Frustrated MattFrustrated Matt
User-added image
KarthikeyanKarthikeyan (Foundever) 
Hello Matt,
To assist you better, could you please elaborate on your concern regarding AVG?
Thank you.
Frustrated MattFrustrated Matt
I have the same problem that Dan Gabus had. The file: AVG-Secure_search Update_0816AVZ.exe is running multiple processes when I open Windows Task Manager. I am running Vista and don't see any of the folders that Balasubramanian suggested to delete in the C drive. Please help. My pc is moving at a crawl. See the attached photo above. Thank you.
KarthikeyanKarthikeyan (Foundever) 
Hello Matt,
We apologize for the inconvenience.
Please check in your control panel if AVG Safe Search application is installed in your computer. Please also check in the browser extension, if any AVG Safe Search extension is installed. If there is any, you can remove them by following this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-Toolbar-homepage-and-Secure-Search-from-your-browser
Thank you.
Frustrated MattFrustrated Matt

User-added image

I went to control panel ---> uninstall a program and AVG Safe Search was NOT listed. The only things there are: AVG and AVG Protection (see above photo). I also checked my browser extensions in both Chome and Internet Explorer. Chrome has zero extensions. But Internet Explorer revealed....
 
Frustrated MattFrustrated Matt
User-added image

When I clicked for more info, I got a dialog box with this information:

Name:                   AVG Safe Search
Publisher:              Not Available
Type:                   Browser Helper Object
Version:                Not available
File date:             
Date last accessed:     ‎Today, ‎August ‎14, ‎2016, ‏‎36 minutes ago
Class ID:               {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Use count:              26677
Block count:            1
File:                   avgssie.dll
Folder:                 C:\Program Files\AVG\AVG2012

I'm still running multiple processes of AVG-Secure_search Update_0816AVZ.exe. Please help.
 
AravindhAravindh (Avast) 
Hello Mat,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfoFTP.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case  number as 02733866 which is by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
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