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  • (BA) Borislav Angelov
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E WE W 

AVG Internet Security Firewall always disabled on startup

Hello

Could someone please advise why the firewall is always disabled on startup and how to resolve this issue.  I click fix now and then it is enabled.  AVG is set to update whenever updates are available and it is set to scan on a daily basis.

Thank you.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Elaine,
We understand how something like this can really try your patience.
Could you please try repairing AVG Internet Security avgclick.me/RepairAVG and let us know whether this issue persist. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Thank you.
E WE W
Hello Aravind

I have checked Programs and Features as per your instructions, however AVG is not in the list of programs.

Thank you.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Elaine,
Thank you for the quick reply.
If you are unable to find AVG in program and features then please be informed that AVG Internet Security is not installed in your pc. To install AVG Internet Security in your pc please click on the following link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe and download the file. Also the license number have been sent to your registered email id.
Please feel free to contact us for any further assistance. Thank you.
E WE W
AVG is already installed on my computer. There is an AVG folder in the programs menu [from start button], there is a short-cut on my desktop, I watch it update on a daily basis, it scans on a daily basis and scans all emails as they arrive.  I downloaded the file from AVG's website and inserted the licence number and according to the software all components are installed.
Balasubramanian SBalasubramanian S (Avast) 
Hello E W,

Thank you for the information. So you still don't have AVG on your Programs and Features list, am I right?
E WE W
That is correct.
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the confirmation.
Could you please provide the screenshot of the list of programs on your control panel so that we can proceed further in providing you our additional support?
Alan BinchAlan Binch
E W, Have a look @ this article (http://avgclick.me/getscreenshot). You can post in your topic. Click on 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
E WE W
Further update.  I have performed a system restore to a date last week when AVG was working properly.  Problem persisted.  I have removed AVG using the AVG removal tool and reinstalled it.  Problem still persists.  When I start up my computer AVG loads but internet connectivity is disabled, there is an exclamation mark in AVG icon in the start up menu and when I open the AVG program, it tells me that the firewall has stopped and needs fixing.  I click on fix, the user account control box shows up asking for permission, I click OK, internet connectivity is restored and the firewall starts. 
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello EW,
Thank you for trying out the steps. We appreciate your valuable effort in trying to fix it.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
E WE W
Thank you for your email however I am not prepared to allow anyone to connect to my computer remotely for security reasons.  Do you have any other suggestions how I can fix this?
Balasubramanian SBalasubramanian S (Avast) 
You are welcome.
In this case, please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.

Once the files are sent it will be analyzed by our level two technical team and they will communicate only via email.
Thank you.
E WE W
I downloaded the AVG SysInfo tool and sent the log on Fri 29 Jan as requested. To date I have not received a response. Fortunately I have resolved the issue myself. AVG get nil from me on their after sales support.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Elaine,
We understand how something like this can really try your patience.
We appreciate your valuable effort in running the Sysinfo tool and appreciate your effort in trying to fix the issue.
Feel free to contact us back for any further assistance. Thank you.
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