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  • (AB) Alan Binch
  • (BA) Borislav Angelov
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alan atkinsonalan atkinson 

firewall

enhanced firewall is turned off. when I clickm on turn on I get message enhached firwall is not available. hpw do I get this to turn on have tried evefrything I know
Best Answer chosen by alan atkinson
Peter WarmerdamPeter Warmerdam
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All Answers

Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Alan,

We will help you with this.
Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Cervasio GiuseppeCervasio Giuseppe
Hi, I also have the same problem with the enhanced firewall, to be able to surf I have to disable it you can help me
gcervasio@libero.it
Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Cervasio,

I apologize for the inconvenience caused.
To assist further, we request you to create your own post on our community.
It would help us to send email instruction on how to proceed further.
Cervasio GiuseppeCervasio Giuseppe
......thanks.
Peter WarmerdamPeter Warmerdam
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This was selected as the best answer
BalasubramanianBalasubramanian (Avast) 
Hi Peter,

Thank you for explaining the situation with a screenshot.
We have replied to your original post: https://support.avg.com/answers?id=9060N000000gNCl.
Keep up the conversation through single thread in order to get quick assistance.
Thank you.
alan atkinsonalan atkinson
Hi Rakshith
Have tried what you suggested but still no joy,still cannot get it to work. Can you contact me direct so that I can give you access to my computer so that you can see the problem and hopefully fix it
Thank
Alan
Gareth JamesGareth James
Hi, I had the same issue and posted a question below.  Since then have been reviewing some old threads and found one that suggested going to Menu\Settings\Troubleshooting.  Scrolling down to the "Reset All Settings" section and Clicking the "Reset To Default" option.  On reboot it resolved my issue, maybe you could consider trying that.  Hope it helps...
Midhun AloorMidhun Aloor (Avast)
Hello Gareth,

We appreciate your time and effort in providing the resolution which can help our customers.
Thank you for using AVG.
Midhun AloorMidhun Aloor (Avast)
Hello Alan,

We apologize for the inconvenience.
In light of the current circumstances concerning Covid-19 outbreak, we are currently operating at reduced strength and as of now we do not have Remote Support.
We request you to use the steps provided by Gareth in order to fix this issue.
Keep us updated.
Colin WinterborneColin Winterborne
I have the same issue after it said it had an important update, after the restart i get

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Bharath RogerBharath Roger (Sitel)
Hi Colin,

We will certainly look into this and help you.
Please repair AVG Internet Security and check with the program.
Click the below link to show steps to repair the program.
https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus
If the issue persists, please contact us from your own post to assist further.
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