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Johnny SmithJohnny Smith 

HOW TO CANCEL FREE TRIAL

I want to cancel the free trial that I have on my PC, AVG Internet Security, which will be renwed automatically in a few days but I can't do it because there is no section for canceling the free trial. I want that it be removed immediately. Two identical subscriptions have been inserted, therefore if I don't cancel the I will pay the same thing twice. On the computer app I only have the option to see the subscription that I have but I can't cancel them, and on the website are not visible. I want them canceled before the payment.
I wait for an answer as soon as possible.
Sarath PriyanSarath Priyan (Sitel)
Hi Johnny,

We'll certainly help you with cancelling AVG subscriptions.

As we're unable to locate it under your registered email address, I have sent email requesting more details to check further.

Please check the email and respond to it for further assistance.
Clara TapiaClara Tapia
I want to cancel my free trial as well, and I don´t find where cancel the automatic charge. It said it would send me a reminder, but that did not happen. 
Kajhon ItdhanuvekinKajhon Itdhanuvekin
I have an avg antivirus and avg tune up free trial that isnt shown on my subscriptions i want to know how to cancel it
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Kajhon,

We are glad to help you.
We request you to write us your own query so that we can see your account details and help further.
Thank you.
Elliana RoseElliana Rose
hello same happening to my website https://theembrocrafts.com kindly help me to resolve this issue. 
Hari ShankarHari Shankar (Avast)
Elliana, We have replied to your orginal post and the case number is 13122700.

Thank you for your understanding.
Fabian MartinezFabian Martinez
Hi, I just got the free 60 day free trial for the AVG Tune UP and I'm not so satisfied with the service. Could someone please cancel this subscription for me as it does not give me the option to do myself.

Thanks
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Fabian,
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding.
Lucas FreeseLucas Freese
I want to cancel my Free Trial so that I do not get charged. It does not show up in my subscriptions however so that kind of makes me worried. I want to have free trial show up there so that I can cancel the thing before I get charged.
Sugavaneshwaran KrishnamenonSugavaneshwaran Krishnamenon (Foundever)
Hello Lucas,
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding.
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