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Michael COLLIER AVG antivirus started blocking CleanMyMac X
Greetings everyone
For a long time I've been running CleanMyMac X on my iMac together with AVG AntiVirus without any problems. As I attempted to open CleanMyMac today it was blocked from running by AVG reporting that AVG AntiVirus had "Safely blocked CleanMyMax X because it was infected with MacOS:PuAgent-AZ[PUP]". As CleanMyMac was an app purchased to declutter my iMac and is now being blocked, do I have to remove AVG AntiVirus from my iMac or is there a way to stop it blocking me from running the same app I've been using without a problem for so long? I've added details of the app to AVG - Preferences - Exceptions - File Shield without success. I've just noticed that AVG is also blocking 4 Media You Tube Video Converter, EZ Vinyl Converter and VIDBOX for Mac. It would appear that AVG is doing more harm than good. Any suggestions please before I remove AVG, never to return?
For a long time I've been running CleanMyMac X on my iMac together with AVG AntiVirus without any problems. As I attempted to open CleanMyMac today it was blocked from running by AVG reporting that AVG AntiVirus had "Safely blocked CleanMyMax X because it was infected with MacOS:PuAgent-AZ[PUP]". As CleanMyMac was an app purchased to declutter my iMac and is now being blocked, do I have to remove AVG AntiVirus from my iMac or is there a way to stop it blocking me from running the same app I've been using without a problem for so long? I've added details of the app to AVG - Preferences - Exceptions - File Shield without success. I've just noticed that AVG is also blocking 4 Media You Tube Video Converter, EZ Vinyl Converter and VIDBOX for Mac. It would appear that AVG is doing more harm than good. Any suggestions please before I remove AVG, never to return?
We regret the inconvenience caused.
Please make sure the virus definitions in AVG AntiVirus for Mac is up to date.
To manually check for available updates, click the refresh icon next to Virus definitions in the bottom-right corner of the main screen in AVG Internet Security or AVG AntiVirus FREE.
If the virus definitions are up to date and the issue persists, please uninstall AVG and install it again.
Please accept our apologies for the inconvenience caused.
We will consider this as a feedback and improve our program in the future updates.
However, we will help you to resolve the issue.
Could you share us the screenshot of the blocked message?
Are you using the AVG Free version?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
If I reinstall CleanMyMac before installing a fresh version of AVG AntiVirus (free), then even after removing AVG AntiVirus (free) I find any existing version of CleanMyMac has been rendered useless as AVG AntiVirus has obviously damaged the application and I am required to reinstall a fresh new version of CleanMyMac in order to restore it to working order.
I assume this is also the case with other applications that have also stopped working but due to the time and effort involved I have restricted my efforts to just the one app, namely CleanMyMac by MacPaw.
I trust that this will assist you in tracing the cause of the problem?
I echo the same issue.
I have a paid subscription for AVG Internet Security, so it is unlikely an issue of free vs paid, it is inherent in the software.
As I've been using AVG AntiVirus and CleanMyMac X for quite some time without any problems, I suspect that this is most likely due to the latter, i.e. a change to the the type of files AVG grabs and dumps in Quarantine.
I did attempt to add CleanMyMac to the list of Exceptions in AVG File Shield but to no avail.
In effect, the app designed to protect my iMac, AVG AntiVirus, set about damaging files rather than protecting them. The exact opposite of what it is designed to do. This has left me with no choice other than to uninstall AVG AntiVirus, after all, who would intentionally add a virus to their computer knowing full well that it would cause damage to my existing files. Using AVG AntiVirus is effectively no better than adding a virus, which it is intended to protect me from.
I've always been most satisfied with AVG so my decision to uninstall it is hopefully temporary?
Faced with the prospect of losing credibility, not to mention a great many customers, I'm confident that AVG/Grisoft will deal with the problem as a matter of urgency and issue an update, even if this entails releasing the previous version of the app (prior to any recent update) as a temporary measure until the exact reason for the fault can be identified?
Fingers crossed. 🤞😉
AVG also causes an issue with my email client Postbox. I had to switch the email shield off in order for Postbox to work.
If these issues continues I will have to cancel my subscription and use a different anti-virus program. Shame, as AVG has served me well for a very long time.
Please sort these issues!
We will help you to resolve the issue.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
We will help you to sort out the issue.
Please contact us through separate post to locate your account and assist you further.
Thank you.
We request you to refer this article (https://support.avg.com/SupportArticleView?urlname=Use-Mac-AVG-AntiVirus) and follow the steps as mnetioned under "Set exceptions" and add Clean my Mac to AVG's exceptions.
We also request you to submit the Clean My Mac file to analysis through this https://www.avg.com/false-positive-file-form link.
Thank you.
We're glad to look into this & clarify.
Please write back to us in your own post to proceed further. This will help us to locate the AVG account registered with us.
Thank you for your understanding in advance!
Here's a workaround:
-Trash your existing CleanMyMac
-Downlaod a new version either from the Mac App Store or the CMM website onto your desktop
-Don't try to open it yet
-Open AVG and navigate from the toolbar icon as follows:
- Open AVG - Core Shileds - File Shield - On, to turn the File shield off.
You'll be asked for your password.. Provide it, then click the File shield off.
Now click on the CleanMyMac disk image and reinstall CMM.
Open CMM from the toolbar and it will be working.
Run a CMM scan or whatever other operation you wish.
Reset the AVG core shield to On.
Keep the CMM disk image on the desktop - you'll see why in a minute…
Now, you will have a problem because when you want to run another scan, AVG will block CMM. You could keep the file shiled off but that's not advisable.
Instead, do this:
- Open a new folder on your desktop
- Drag the CMM disk image into the folder
- Rename the folder CleanMyMacX-1
-Drag the folder into your applications and it will sit next to your CMMX app
Now, when you wish to run another CMM scan, open AVG and turn off the file shiled, trash your CMMX and reinstal it from the disk image in your applications.
Lastly, write to AVG and MacPaw and tell then to sort the bloody thing out!
Good luck and hope that helps.
John W
Appreciate your time and effort in this.
I am having the same problem with with clean my mac x.
Avg cannot accept it.
We apologize for the inconvenience.
We've already replied to your original post.
Please keep up the conversation in a single post for better assistance.
Thank you for understanding.
We've forwarded this issue to our higher level support. We'll write back to you once we've received an update from them.
Meanwhile, we request your patience and to keep checking the posts regularly.
Thanks.
First, to confirm, AVG is aware of this disruption. However, it is not a false detection, and in fact is a legitimate detection.
The reason for this detection is that the program was determined by AppEsteem, which is a third party reputable CyberSecurity authority, to be a deceptor. The following AppEsteem FAQ, https://is.gd/8oc4JM, clarifies the deceptor classification.
You are encouraged to communicate your concern with CleanMyMac, so that they may comply with necessary guidelines not to be determined PUP.
I trust this explanation and information help clarify your concern. Regards, Shawn
You delete AVG install new CMM and CMM works fine, then you re-install AVG and the very first thing AVG does BEFORE you can upddate the AVG EXCEPTIONS list is to kill off and block CMM - catch 22 ! Crap service from both CMM and AVG really
As we've discussed in this post, we're completely transparent about this issue.
AVG Antivirus/Internet Security has been detecting the "Cleanmymac X" application as a 'Deceptor' which was determined by AppEsteem, which is a third party reputable CyberSecurity authority. The following AppEsteem FAQ, (https://is.gd/8oc4JM), clarifies the deceptor classification.
However, if you still wish to use the "Cleanmymac X" application, we'll certainly help you with that.
Beyond disabling scanning of PUPs for File Shield, the only other potential work-around solution, is to set an exception for the file shield.
If the issue still persists after adding the file to the exception list, please write back to us in your own/new post. We'll check and offer your further assistance to fix the issue.
Thank you for understanding.
I had exactly the same problem, but came up with a solution. I think.
First I uninstalled AVG and CMM.
Downloaded latest AVG and CMM.
Installed CMM, but closed the program immediately.
Installed AVG, then I did a file shield exclusion of CleanMyMac X .app in the program folder.
Since then, everything has worked perfectly, I think.
Lasse Andersson
Sweden
Thank you for taking time to share the steps that you have taken for this matter.
Have a great day!
We're glad to help you with this.
As informed by our senior level support, we're detecting the app as PUP/PUA potentially unwanted program/application because the app is marked as Deceptor and does not match with our Guidelines.
To investigate further on this & help you in a timely manner, we request you to write back to us in your own post.
Thank you for your understanding in advance!
We're glad to clarify this for you. We're detecting the app as PUP/PUA potentially unwanted program/application because the CleanMyMac is marked as Deceptor and does not match with our Clean Guidelines .
If you prefer to use CleanMy MAC app, you can try the below steps & let us know if it helps:
1. Disable the File shield.
2. Mount Clean My Mac dmg file (download the dmg file if you've already deleted it)
3. Set up the exception (both paths)
4. Unmount the Clean My Mac dmg file
5. Drag and drop Clean My Mac app from the Application folder to the Trash and empty it.
6. Enable the File shield
7. Restart the machine
8. Download the new Clean My Mac dmg file and mount it.
9. Install the Clean My Mac app - drag and drop to the Application folder.
Thanks.