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Sally Lane Botnet??
I am trying to look up my christmas Club account at our local supermarket but I am blocked by a box that says
Threat Secured - they aborted the connection because it was infected with Botnet.
As a result I can't get in. I have communicated with the computer team of the supermarket but they are secured and have sorted it their end. I think this is an AVG problem. Can you please sort this so I can get into my account. I have scanned my PC numerous times and the AVG have told me I am virus free. Can someone please do something.
Many thanks
Threat Secured - they aborted the connection because it was infected with Botnet.
As a result I can't get in. I have communicated with the computer team of the supermarket but they are secured and have sorted it their end. I think this is an AVG problem. Can you please sort this so I can get into my account. I have scanned my PC numerous times and the AVG have told me I am virus free. Can someone please do something.
Many thanks
We're here to help.
Could you please share the screenshot of the threat secure message with the 'See Details' to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Sally, we have sent you an email to your registered email address, you can share the screenshot through email.
In this mean while, we request you to submit the false-positive request using the following link : AVG False-positive site
Once you submit a false-positive form, our AVG Threat detection team will analyze it and get back to you via email. If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
If you believe/confirm the threat pop-up has falsely detected by AVG, then you may exclude the site from scanning in AVG AntiVirus.
To exclude the website, please refer to this article.
Thanks for your understanding.