AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
George Fuller AVG Internet Security problems
Not even 24 hours since I downloaded the free 60 day trial period ... The Shields are turned OFF and the system will not let me turn them on. When I go to SUPPORT, the reply on their page says, 'they are in a period upgrading Customer Support to make it better', so no help there. Should I UNINSTALL and then REINSTALL AVG? This experience is frustrating and disappointing.
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with AVG shields are turned off and unable to turn ON and unable to connect our support. We feel how frustrated you are and please apologies for the inconvenience caused. We'll certainly check and help you out.
In this regard, we suggest you to repair AVG Internet Security and check with the issue.
To repair the AVG Internet Security app, just follow these steps:
Click on Windows+ R and Search for appwiz.cpl
Locate AVG Internet Security and click on it
Click on Change
When the AVG Setup wizard appears, click on the Repair option
Restart your device - don’t miss this step!
If you are still facing any issue, please reinstall AVG Internet Security application and let us know the status.
Please refer this article to reinstall AVG Internet Security application: https://support.avg.com/SupportArticleView?l=en&urlname=uninstall-avg-internet-security&retUrl=support_Internet_Security (https://support.avg.com/SupportArticleView?l=en&urlname=uninstall-avg-internet-security&retUrl=support_Internet_Security)
Also, as you said you are unable to contact our support. Please let us know which support you are unable to contact. Is that phone support or chat support?
If you’re still having any trouble, or have any questions, feel free to message us. We’d be happy to help.
Looking forward for your response.