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Sam BrittonSam Britton 

Aborted Connection: Script:SNH-gen [Trj]

Hi,

I build and host a few Wordpress websites and some of them are showing a warning 'We've safely aborted connection on [site-name] because it was infected with Script:SNH-gen [Trj]'.

I have narrowed it down to a wordpress plugin, Events Manager but I cant actually see anything wrong.

Google shows this warning came up previously and was a false flag?

It causes some images and I assume scripts to fail to load.

Refreshing the page and everything loads fine. 

A couple of the URLs..

https://www.nwhearts.org/

https://www.britishshakespeare.ws/

How can I tell if they are actually infected or if AVG is flagging a script or something falsely?

Sam

Krishna JayathilakKrishna Jayathilak (Foundever)
Hello Sam,
Thank you for contacting AVG Community Support.
We see that you are getting infected messages from AVG for certain websites and wish to know if this is real detection.
We'll certainly check and help you out.
Since you suspect that this is a false detection being made by AVG, please submit the detected website for false-positive analysis using this link: https://www.avg.com/en-ww/report-false-positive
Once you've submitted the false-positive report, our concerned team will analyze the website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you and keep us updated. 
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