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Kaye PunellKaye Punell 

Blovking Thunderbird emails

As of this morning AVG is blocking all incoming and outgoing emails from Thunderbird. Disabling email shield does not work, only disabling AVG entirely.
Best Answer chosen by Kaye Punell
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Kaye, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that AVG Internet Security blocking Thunderbird emails. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Are you getting any block message from AVG? If yes, please share us the screenshot of it.
3. Have you tried to update AVG Internet Security and check the status?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thanks in advance.

All Answers

Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Kaye, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that AVG Internet Security blocking Thunderbird emails. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Are you getting any block message from AVG? If yes, please share us the screenshot of it.
3. Have you tried to update AVG Internet Security and check the status?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thanks in advance.
This was selected as the best answer
Kaye PunellKaye Punell
Windows 10. Not getting any block messages from AVG. I have just updated AVG to the latest update available to me and it has made no differnce. No emails receiving or sending with AVG enabled, works fine with AVG totally disabled.
Arunchunarajan KulothunganArunchunarajan Kulothungan (Foundever)
Thank you for taking out your valuable time to writing us back and sharing the required information.

AVG Internet Security monitor your incoming emails and prevent you from receiving infected emails, or emails with malicious attachments. Email protection is provided by different AVG features according your email client:

If you use an email client, such as Microsoft Outlook or Mozilla Thunderbird, Email Shield automatically scans your emails.

Click the below link to show steps to add email service provider port number.
https://support.avg.com/supportarticleview?l=en&supporttype=home&urlname=troubleshoot-avg-antivirus-email-protection (https://support.avg.com/supportarticleview?l=en&supporttype=home&urlname=troubleshoot-avg-antivirus-email-protection)

If you are still facing the same issue, please revert us. We'd be happy to assist.
Kaye PunellKaye Punell
Unfortunately typing "geek area" produces no results for me, so I ccannot go to the next step. I have already said that turning off email shield makes no difference, only disabling AVG completely allows emails to be received and sent.
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Thank you for writing us back Kaye,
I am sorry to hear that you are unable to find the "Geek area" in AVG Internet Security. We have sent you the email regarding this issue. Please check for the email and get back to us.

Thank you for your understanding. 
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