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robert zarr BEWARE: AVG Premium Service is a fraud and scam
BE WARNED & ADVISED: If readers are trying to decide if the $204.99 cost for Premium Service is worthwhile, be advised, based upon my personal experiences of Nov 15 & 16, the claims are untrue, outright fabrications, and outright lies, in my case, about returning calls to fix the conflict they made worse the previous day. Their claims of service are scams and cons, creatively written to convey a false sense of service and competency at the time an AVG user is at a low point due to PC conflicts. They take your time, pretending to repair the issue, after taking your $204.99, their curser roaming all over the screen very quickly so you cannot digest what is being done, intending to impress the unsuspecting customer. Save you money and take the PC to a retailer or local tech repair.
I expect to repost this online and on LinkedIn
I expect to repost this online and on LinkedIn
I hope you're doing well and I apologize for the delay. My name is Jovana and I'm with AVG Senior Support.
Thank you for sharing your feedback. I am deeply sorry to hear about your experience with our Premium Service. This is not the standard of service we strive to deliver, and I regret any frustration or inconvenience caused.
Your concerns about the quality of support and communication are being taken very seriously. We are reviewing your feedback to identify where we fell short and to ensure such experiences are not repeated.
We sincerely apologize for not meeting your expectations and appreciate you bringing this to our attention.
Thank you for your understanding.
- Jovana