Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
kelvin munsonkelvin munson 

AVG 1-Click Maintenance

When I run AVG 1-Click Maintenance (Wndows 7, Laptop HP Facebook4730s) the first 5 ops are completed but it gets half way through "Clean Up Browser" and stalls; says it's analysing, green line doesnt move.
Have tried reinstalling and starting again with same result. Solution please ?
Best Answer chosen by kelvin munson
kelvin munsonkelvin munson
I repeat my previous response to your false assumption; I take offense at the content and tone (!) your complaint as I did not intentionally post multiple threads with the intention of obtaining a faster reply, or for any other reason. I can only assume that the double post is due to a glitch on your website and if you look I guess you will see they were both posted at the same time.
 
And when it comes to multiple postings..... this is the second message I have received regarding the same post, please refrain from sending multiple annoying messages to customers !

All Answers

Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Kelvin,
I apologize for the inconvenience you are experiencing in this case.
I request you to please follow the email instructions which I have sent to you to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Alan BinchAlan Binch
Kelvin, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! 
AVG Guru
kelvin munsonkelvin munson
I repeat my previous response to your false assumption; I take offense at the content and tone (!) your complaint as I did not intentionally post multiple threads with the intention of obtaining a faster reply, or for any other reason. I can only assume that the double post is due to a glitch on your website and if you look I guess you will see they were both posted at the same time.
 
And when it comes to multiple postings..... this is the second message I have received regarding the same post, please refrain from sending multiple annoying messages to customers !
This was selected as the best answer
Alan BinchAlan Binch
Other kelvin munson posting (https://support.avg.com/answers?id=906b00000008mfPAAQ).
AVG Guru
Vivienne GBilneyVivienne GBilney
Hi Alann Binch, I am afraid I agree with Kelvin!  I have AVG on my PC and hopefully on my laptop.  I get the same result.  I then get Reimage saying it is clearing my PC and Lap[top op all these Security Alerts and it will cost me $100.  What is AVG doing then?  I would like to know as I only bopught AVG in December.
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Vivienne,
We apologize for the inconvenience caused.
May I know the name of the AVG Program installed on your system?
Well, it is kind of hard for us to identify the exact issue that you face with the information you have provided. We request you to be more specific about the issue that you face for better understanding.
Thank you.
Vivienne GBilneyVivienne GBilney
Thank you Gulam Shaik Mohammed for that absolutely fantastic response!!  I am totally impressed.  I have AVG Multidevice and one other (can't remember) but I keep getting Reimage coming up telling me I have all these threats and that my devices need clearing and it will cost me $100 for one year .  I get confused bedcause, If I have AVG in charge of the Security on my Devices.  How can Reimage find them?  Have I confused you, if so I am sorry but I do not know how better  to explain. 
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Vivienne,
Thank you for your kind explanation.
This may caused due to the malware program installed on your system. Our AVG program is capable of detecting and removing the malware programs, however there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database. In this case, to resolve your issue as soon as possible. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Joao SilvaJoao Silva
Greetings,

I have a similar problem when using Tuneup1-Click Maintenance as it gets stuck on "clean up windows and programs". Kindly assist.
Thanks,
John
KarthikeyanKarthikeyan (Avast) 
Hello Joao,
We are sorry to know that you have this issue. This issue can happen if the browser settings are set like that. We suggest you to close any open browser from your computer and see if that fix this issue. If you still have any issue, please let us know and we will assist you further.
Thank you
Ask a question