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  • (AB) Alan Binch
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Chris PugsonChris Pugson 

ZEN

I don't want ZEN.  I just want to install AVG 2016 on Windows 7.  Is there an option in the installation wizard to omit ZEN?
Alan BinchAlan Binch
Other recent Chris Pugson posting (https://support.avg.com/answers?id=906b00000008oRyAAI). 
Chris, Which AVG product are you actually attempting to install on your system?.
AVG Guru
Chris PugsonChris Pugson
Thank you Alan.

I have come to the conclusion that I wish to continue AVG 2015 free.  I installed Zen/2016 on my Windows 7 system, reconsidered, and made the discovery that no Zen/2016 removal utility yet seems to be available.  I then experienced a rare failure of System Restore and had to recover from a month old Windows 7 system disk clone.

It seems that running a 2015 installation wizard causes Zen/2016 to be installed whether you want it or not.  I did not.  If you are running Windows XP, the 2015 wizard might install 2015 or, more likely, will crash in its attempt to install Zen/2016.  From what I can gather from other discussions in this forum, installing Zen/2016 seems not to be possible for many users of Windows XP,.

Having recovered the use of AVG 2015.0.6140, it seems very reluctant to do a program update to version 2015.0.6172 which was actually in use before I made the error of judgment to install Zen/2016.  I have started the system at between 8am and 10am (the standard time band in the program update schedule) but to no avail.

I am not the only user to be confused.
Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hello Chris,
You can uninstall AVG Zen using the remover tool below.
http://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_Remover.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLdqTfL1KgHh6k4Nsq3ZpPAN%2FWp9nmon7o%2BnrfxaAPzsIvCwc0xtO5c5YX7JixhePls5MZWlahZfdmytjvCbcRuL
I would like to inform you that AVG programs are compatible with operating systems above windows XP ,service pack 3 and above.
Please feel free to contact us for any further assistance.
Thank you.
Colin WilsonColin Wilson
Note: AVG Remover removes AVG Free, AntiVirus, Internet Security and Premium Security, but not the AVG Zen application (if installed). After running AVG Remover, you may need to uninstall any remaining AVG applications manually by repeating the step B).
Colin WilsonColin Wilson
I don't think anyone has any idea on this,as it says above the remover tool does not work with the AVG ZEN APPLICATION(IF INSTALLED) I COPIED AND PASTED THIS FROM YOUR SITE PEOPLE HAVE TRIED THE UNINSTALLER TOOL 2 OR 3 TIMES AND IT DIDNT MAKE A JOT OF DIFFERENCE SO IF YOU THINK I AM GOING TO WASTE MY TIME ALSO THEN THINK AGAIN I JUST WANT A SIMPLE AND EASY WAY OF UNINSTALLING THIS AVG ZEN OFF MY COMPUTER BUT AFTER COMING HERE I SUPPOSE I WILL JUST END UP LEAVING IT ON TILL THE COMPUTER DIES THEN I CAN GET A NEW ONE WITHOUT AVG ON IT THANKYOU HAVE A NICE DAY AND GET SOME ADDITIONAL TRAINING
Balasubramanian SBalasubramanian S (Avast) 
Hello Colin,

Please do not post multiple times for the same issue on different post. You won't get any answer faster. I have already replied to your other post, Please have a look at this link: https://support.avg.com/answers?id=906b00000008tOa and try to keep the whole conversation only on that post so that we can assist you better. Thank you.
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