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Leon AnglinLeon Anglin 

Windows 10 uprgade

After upgrade to windows 10, when loading AVG I get the following message: Program Can't start because msvcp110.dll is missing from your computer.

 
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Leon, I apologize for the inconvenience you experienced in this case. I request you to please uninstall your AVG Protection using AVG remover tool and reinstall it. To uninstall please refer the article http://avgread.me/1DEtNP0 and to install AVG Protection please refer the article  http://avgread.me/1FKGRZI . Please feel free to get back to us for any issues with AVG. Thank you.
Peter LandmanPeter Landman
I have used the avg removal tool and can't reinstall on windows 10!
KishoreKishore (Avast) 
Hello Peter. I am sorry to hear that. Have you received any error message while installing the AVG program?
Leon AnglinLeon Anglin
Thank you for the help, I cannot uninstall AVG with the Remover tool. It runs but does not remove AVG.
Leon AnglinLeon Anglin
Ok problem solved, I had to uninstall Visual Studio 2012 x86 Redistributables and Visual Studio 2012 x64 Redistributables using Windows uninstall and then I could uninstall AVG completely. I then  reinstalled AVG and it now all works normally.

as an aside, I also had to uninstall and reinstall  Adobe Reader and Windows Live mail also to get them to function.
Dave FergusonDave Ferguson
This worked for me as well. AVG, you need to get this process automated for Windows 10 users.
AvinashAvinash (Avast) 
Hello Leon & Dave. Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
Hariharkumar LakshmiHariharkumar Lakshmi (Avast)
Hi Leon, thanks for letting us know , we are working on various AVG issues related  to  windows 10, we will do our best to avoid this in future   Please do not hesitate to contact us back for any further assistance.
Leon AnglinLeon Anglin
1. As i noted, I have succesfully installed on a computer that upgraded from windows 8.1 to Windows 10 with conciderable difficulties getting AVG ZEN to work.
2. I have since upgraded a windows 7 to windows 10 and had no trouble with AVG ZEN.

Now I have upgraded a second computer running Win 8.1 to Win 10 and I am not able to get AVG to work. When I upgraded to Win 10 AVG was not present after upgrade, I tried to uninstall AVG and reinstall but  AVG PC TuneUp 2015 will not uninstall and therefore cannot be insgtalled. When I try to uninstall TuneUp I get the fllowing message :
"tuninstallhelper
The program was started in compatibility mode.
As this can lead to undesirable effects, you should disable the compatability settings.
Do you want to run this application anyway?
Yes    No"

I need help with this
 
Leon AnglinLeon Anglin
Problem solved!  and I have no idea why but on about the 15th try at uninstalling TuneUp it just happened. I now have reinstalled all AVG ZEN on this PC and it is all working perfectly.

I have two more Win 8.1 to upgrade and 'm thinking I'll uninstall AVG completely before I use the Windows 10 upgrade and then reinstall AVG after Win 10 finished.

Is there any comment from AVG Mods on this?
AvinashAvinash (Avast) 
Hello Leon. Yes, you are right. You might need to re install the program after the upgrade anyway. Thank you.
John SmithJohn Smith

I am having the same problem with AVG after having upgraded to Windows 10. The only problem is that even after uninstalling the verious Visual Studio files and running the uninstaller I am being given the smae message. I have managed to remove eveerything from my Programs and Features list except AVG Zen which will no remove because it thinks AVG2015 needs to be uninstalled first. Which I have done. 

Any help would be greatly appreciated as I am currently running with not firewall installed.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Leon.
I am very sorry to hear this. I understand how something like this can really try your patience. Could you please let me know the name of the AVG product you have installed in your pc? so that I am glad to help you with it. Please feel free to contact us back for any further assistance. Thank you.
Vladimir HMVladimir HM
No need to do all of these uninstallations and etc. Visual Studio may have updates and msvcr/msvcp can be different in each update. You can install several versions of msvcr110.dll and OS will keep all of them and AVG referencing to exact version that it compiled for. What actually happens is you uninstall AVG and vcredist, then install AVG and it installs exact versions that it needs.
I solved this issue by installing "Visual C++ Redistributable for Visual Studio 2012 Update 4" both 32-bit and 64-bit versions. It must be "UPDATE 4" or any greater.  It installs or asks to repair, then reboot and AVG works good again.
Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hello Leon,
Pleased to know that the issue has been sorted out.
We appreciate your efforts and the valuable suggestion here.
Thank you.
MeiLing JuMeiLing Ju
Yeah I have done all of the above and none of it has worked.
 
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Meiling,
I am very sorry to hear this.
Could you please let us know whether you have tried out the steps given by Vladimir HM ? so that we can assist you better.
Thank you.
Michiel HarmsenMichiel Harmsen
I also had this problem of a missing msvcp110.dll file causing AVG not to start. I followed the suggestion of Vladimir HM to install "Visual C++ Redistributable for Visual Studio 2012 Update 4" both 32-bit and 64-bit versions. After a reboot AVG worked again!
Thanks Vladimir.
Michiel Harmsen
Michiel HarmsenMichiel Harmsen
Go to the following link for downloading the "Visual C++ Redistributable for Visual Studio 2012 Update 4" https://www.microsoft.com/en-us/download/details.aspx?id=30679
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Michiel,
Pleased to know your issue have been resolved. We appreciate your valuable effort in trying to fix the issue.
Feel free to contact us for any further assistance. Thank you.
teleko telekoteleko teleko
Yesterday buy a license, tuneup, after installing, running the program get the error, --- the program can not start because the program msvc110.dll missing.
This installed Windows from 10 to 64 bit, antivirus Kasperky.
Uninstalled with avgremover, installed Visual C ++ 2012 64 and 32 bit, and reinstalled tuneup.
Still does not work.
I await your reply or refund.
regards
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Teleko,
We apologize for the inconvenience caused.
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox
Thank you.
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