AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Carlos Gonçalves AVGUIRNA error
Dear AVG,
As many more users I was forced, against my will, to install the AVG ZEN. And then the problems start. When restarting the PC the application AVGUIRNA reports an error on the file: api-ms-win-core-synch-l1-2-0.dll located in C:\Program Files (x86)\Skype\Phone
I have already re-installed Skype and I have removed AVG with the Removal Tool (which by the way leaves behind old AVG folders 2013, 2010, etc) and installed again. A window saying that the above dll was not conceived to be executed in Windows or contains an error remains.
What should I do? I wait an urgent answer.
Best regards,
Carlos
As many more users I was forced, against my will, to install the AVG ZEN. And then the problems start. When restarting the PC the application AVGUIRNA reports an error on the file: api-ms-win-core-synch-l1-2-0.dll located in C:\Program Files (x86)\Skype\Phone
I have already re-installed Skype and I have removed AVG with the Removal Tool (which by the way leaves behind old AVG folders 2013, 2010, etc) and installed again. A window saying that the above dll was not conceived to be executed in Windows or contains an error remains.
What should I do? I wait an urgent answer.
Best regards,
Carlos
We regret the inconvenience caused.
Could you please send the screenshot of the error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
AVG Guru
Please find in attachment the requested screenshot.
Another user also reported a similar problem, against Skype 7.34. However, I'm using still version 7.33.
The translation is as follows:
AVGuirna invalid image "Program Files (x86)\Skype\Phone\api-ms-win-core-synch-|1-2-0.DLL is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support".
Best regards, Carlos
We understand your concern and to assist with the issue better may I know which version of AVG are you using in your PC?
Thank you.
AVG Antivirus Free ver 17.3.3011
Skype is version 7.33.0105 and it was already present in the PC before the update of AVG to include ZEN. Everything worked fine before the update.
Please ask me all the necessary information at once, because otherwise we spend several days just on exchanging information without reaching any solution. The window AVGUIRNA.exe invalid image pops up every time I restart the PC.
Best regards, Carlos
Thank you for providing us the information. Could you please confirm once if you have tried removing AVG : http://avgread.me/1DEtNP0 and then checking the issue?
Thank you!
Indeed, I have uninstalled AVG with the Remover Tool. The PC without AVG Free doesn´t show any error message. Then I reinstalled again AVG Free. Please see the first message in this thread where I explained everything. I'm afraid you don't have any solution. And I'm wasting my time on this.
Please let me know,
Best regards, Carlos
We are sorry to hear that, we have sent you an email with the instructions to send us diagnostic information from your computer. Please check your mailbox once.
Thank you!
I have received your email and have run the AVG Sys Info application. It collects a huge amount of information about the PC, great part of which might be private. The message above (capture) is very clear and relates AVGUIRNA with a dll in Skype folder. Isn't this enough? Or would it be sufficient to send just a couples of log files? Uninstalling AVG free and leaving the AVG framework, results in no error message, and still avguirna is loaded at startup (and Skype is present).
Please let me know.
BRegards
We are sorry for the confusion, it is mandatory to collect all the log files using the Sysinfo tool. It would really help our senior team to analyze what the issue is and resolve the issue. We suggest you to use AVG Clear tool and AVG Remover tool once again and re-install AVG Anti-Virus again. Please let us know if the issue still persists.
Please run AVG Clear tool and AVG Remover tool to remove AVG and its traces, please use the following instructions
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please click on the link to re-install AVG Anti-Virus free : http://avgclick.me/InstallFree
Please collect the Sysinfo log files if the issue still persists, so that we can escalate this case to our senior team.
I have uninstalled and installed AVG free countless times, using the tools you have provided and restarting the PC several times. It is very clear to me that there is a conflict between AVGUIRNA.exe and the file api-ms-win-core-synch-l1-2-0.dll located in C:\Program Files (x86)\Skype\Phone. This happens because I have WIN7 without SP1, so Skype has to install several api*.dll files which then are detected by AVGUIRNA.exe. Could you please let me know very clearly if AVG free 2017 is only compatible with WIN7 SP1 or can also run on WIN7? Will you launch soon an update that corrects this issue? Without this, I can reinstall how many times I which that the problem will remain (Avguirna.exe bad image). Please give me a concrete answer, not the possibility of remote assistance.
Best regards,
Carlos
The AVG program is compatible with Windows 7 Operating system and you will be able to install it in your PC. We have already escalated the case to our senior technician and they have contacted you via email. Please check your email inbox and get connected with our AVG senior technician team and get the issue resolved.
Feel free to contact us for further help.
Thank you.
Now I have to call them, why?
We apologize for the inconvenience caused. We checked your account and found that you have purchased AVG Internet Security (1 computer) which doesn't have the Zen window. We request you to run the AVG remover tool from the link: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe (NOTE: Click "No" when the tool prompted for a restart in Safe mode) if the tool doesn't run or after running the tool, run the tool from the link: http://download.avg.com/filedir/util/AVG_Remover.exe
Once the PC is restarted after running the tools, download and install the AVG Internet Security from the link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security
Please follow the instructions and feel free to contact us for further help.
Thank you.
http://support.microsoft.com/en-us/help/4012215/march-2017-security-monthly-quality-rollup-for-windows-7-and-2008_r2
If that still does not correct your problem, after unistalling avg again you can then try installing panda antivirus free until avg gets the bug worked out if you wish.
We apologize for the inconvenience caused, could you please confirm once if you have tried all the above steps provided by the previous technicians?
Thank you!
Could you overcome the problem of AVG free 2017 related to the AVGrna.exe Bad image related to api-ms-win-core-synch-l1-2-0.dll located in C:\Program Files (x86)\Skype\Phone??
Up to now, I couldn´t. The only solution was to rename that file, so that it is not found.
But the problems with AVGfree 2017 don´t finish here: I already mentioned that every now and then, AVG stops working showing the message "It is embarassing ..." Now I found that this issue is due to the fact that from time to time AVG does not start the service "AVG Service" but also happened that it didn´t start the service AVGbIDSAgent. These failures are random. I have to start the services manually. I already uninstalled and installed several times AVGfree using the tools provided. What can I say about the reliability of the AVGFree 2017?!?! Any comments and solutions about that??
Best regards, Carlos
As per our previous agent post, your case has been already escalated to our senior technician and they have contacted you via email. Please check your email inbox and get connected with our AVG senior technician team and get the issue resolved.
Thank you.
We truly regret for the inconvenience caused. We request you uninstall the Skype and reinstall it and check the error is appearing. In case if you receive the same error, we request you to provide the screenshot of the error window in order to help you further.
Thank you.
Scenario one:
1. Uninstall Skype
2. Keep AVG Free
3. Reboot
4. Error disappeared
Scenario two:
1. Use avg_clean from link that's posted here
2. Reboot
3. Use avg_remove from link that's posted here
4. Reboot
5. Deleted avg_remove folder from C://
6. Reboot
7. And of course the error disappears.
Whenever I keep both of them the error doesn't go away. Please help, I don't want to uninstall AVG.
Scenario one:
1. Uninstall Skype
2. Keep avg, reboot error disappears
Scenario two:
1. Followed the instructions above
2. Reboot and of course the error disappears.
Whenever I keep the both of them I keep getting this annoying avguirna.exe bad image error. Please help thanks
I've already tried both:
Scenario one:
1. Uninstall Skype
2. Keep AVG Free
3. Error disappeared.
Scenario two:
1. Uninstall AVG Free
2. Keep Skype
3. Error disappeared.
Oh and for the screen shot, it's the EXACT same as what Carlos posted, like literally the exact same one. Everytime I boot my pc and there it is.
Thanks for the help.
We can understand your concern. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://avgread.me/1aZxsAV to send the screen shot.
Thank you.
Whenever you have got a solution for the avguirna problem mentioned above could you please share with me? A already provide the AVG team with the report generated by AVGSys info, but that was not sufficient for them to come up with a solution.
I will leave a summary of the problems I find with AVG Free 2017:
- Avguirna bad image due to api-ms-win-core-synch-l1-2-0.dll located in C:\Program Files (x86)\Skype\Phone (permanent error)
- AVG services "AVG Service" and "AVGbIDSAgent" every now and then don't start (random error). Need to be started manually.
- Google Chrome blocks (as well as all network comunications) after say 10 min of usage. Reboot of the PC is mandatory.
I have tried all sort of combinations - installing Chrome and Skype before and after AVGFree. The problems are allways the same. No need to say that I have the latest versions of the mentioned programs. No need to say that the configurations of my PC are EXACTLY the same as with AVGFree 2016.
I'm all ears!
We really understand your concern, our senior support team has already sent you an email to contact them via remote, please check your email and connect with them, so they can check and fix your issue. Thank you.
AVG Guru
Hi.
Dealing with the same trouble. I have spent a hour with online support - waste of time.
Simple solution - downgrade to AVG 2016 fix me problem.
Has that been fixed yet?
I apologize for the delay in responding to you, the issue seems that the "C++ Redistributable for Visual Studio 2015" are corrupted. In this case, we recommend you to repair the C++ Redistributable for Visual Studio 2015 installation from https://www.microsoft.com/en-us/download/details.aspx?id=48145 (please click on the link > click download > download first two .exe files and run that one by one). Please reboot your computer once and check if the issue still persist.
Best regards,
Alok.
Nothing ever solved the Avguirna.exe bad image error, not even the C++ 2015.
But it did the update of the AVGfree program of 26th June. I was claiming for that since April, but after I spent several full days and after a couple of unsuccessfull online support sessions, AVG release the fix.
Now, let's do a competent job once for all. Which AVG programs need to be registered in the Windows firewall? I already have avgui.exe. With the windows firewall active, Google Chrome or IE block after a while. No internet connection is possible anymore. If I used Zone Alarm then nothing ever happens. I am prety sure that some avg component currently not allowed to pass the firewall is blocking internet connection. Simply, because if turn off the Online shield of AVG, n Chrome or IE blocks.
Could you answer me this simple question? Which AVG programs the Windows firewall should allow to pass through?
Thanks in advance,
Best regards, Carlos
I would like to inform you that there is no conflict between AVG and windows firewall. Please download and install latest Windows updates on your computer and check if that resolve the issue ( https://support.avg.com/answers?id=906b0000000DnMJ ).
I know there is no conflit between AVG and Windows. Could please let me know which AVG components must registered in the Windows firewall to pass through?
I fear that during the several uninstalations and instalations some is missing there.
Best regards, Carlos
I can understand your concern. Please add the AVG "Software Analyzer" component to Windows firewall and check if that fix the issue.
Thank you. I will try latter today. Which is the executable corresponding to "software analyzer"
Doesn't it need also the component responsible for Email scaning to be there as well?
Thank you in advance, Carlos
The AVG Software Analyzer alone will be fine and you can find the exe file of the same from this location C:\Program files(X86)\AVG\AV\