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Nikos Nikolaidis AVG creates huge temp file
Hi,
I have recently installed AVG Free in my PC running Windows 7. It seems that AVG creates a huge temporary file in my system TEMP folder. The file resides in the _avg_ subfolder, it's name is unpxxxx.tmp and is now 1.6TB (no spelling mistake here), resulting in my disk becoming full.
Any help would be appreciated.
I have recently installed AVG Free in my PC running Windows 7. It seems that AVG creates a huge temporary file in my system TEMP folder. The file resides in the _avg_ subfolder, it's name is unpxxxx.tmp and is now 1.6TB (no spelling mistake here), resulting in my disk becoming full.
Any help would be appreciated.
We regret the inconvenience caused.
Could you please send the screenshot of that temp folder which created by AVG, so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
AVG Guru
We understand your concern and to check with the issue better we suggest you to uninstall and install the AVG free Antivirus again. To install the AVG free Antivirus new version please run the below tools to remove the traces.
AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
1.Open tool
2.User Account control - click "Yes"
3.Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compatibility)
4.Choose installed version (AVG Free, AVG Internet Security)
5.Click "Uninstall"
6.Click "Restart computer"
AVG Remover tool: http://files-download.avg.com/util/tools/AVG_Remover.exe
Once you finished with above tools please restart the PC and follow the below link to install AVG Free Antivirus.
http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
After these steps, If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Perhaps that is helpful.
We request you to remove the temo files as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3.. %programdata% - remove the temp folder.
We are here, if you need further assistance.
thanks for your support. I have uninstalled and re-installed AVG Free in the way suggested by Sarath but the huge temp file keeps appearing. I delete it but after 1 or 2 days it is created again, clogging by disk. Below is a screenshot of the temp directory as suggested by Aravindh and Alan.
Best
Nikos
We are sorry to hear that the issue still persists. We have emailed you the steps to collect error logs from your computer. Please follow the same and send us the logs, this will be analysed by the senior team and they will assist you further.
Thank you
I have escalated the issue to our level 2 technician, they will analyze the issue and they will contact you as soon as possible via email with a resolution.
Best regards,
Alok.
Nikos
We have received the logs files, we are working on it. We will send you an email as soon as possible with a resolution.
Best regards,
Alok.
Oli, 'AVG CloudCare' support.. Have a look @ this AVG webpage (https://support.avg.com/partners_contact_form?l=en). Please be informed that this Community forum basically deals with 'home' version of AVG products.
AVG Guru
I have the same problem here, using AVG Antivirus Free. In the last few months I had to delete 3 times the big tmp file (about 52 GB) created by AVG, filling all the free storage capacity of my hard disk. In exactly the same manner like Nikos Nikolaidis, I couldn't delete the file before closing MS Outlook. Below you can find a screenshot with the exact location of the tmp file.
I understand the inconvenience.
I suggest you to perform a complete reinstallation of AVG Antivirus free using removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product .
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
To download and install AVG Antivirus free please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
Keep us informed about the status.