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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
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Елена ГильЕлена Гиль 

Как отменить подписку на AVG и вернуть деньги

Ночью без моего согласия с карточки на покупку авг были списаны деньги. Я не собиралась покупать данный антивирусник. На каком основании это было сделано и как вернуть деньги?
Alan BinchAlan Binch
Елена, This Community is basically English language.. Query translation....
[Russian to English]
How to unsubscribe from AVG and return money
At night, without my consent from the card for the purchase of AVG, money was written off. I was not going to buy this antivirus. On what basis was this done and how to return the money?

Other user Елена Гиль posting (https://support.avg.com/answers?id=906b0000000DuFXAA0).
AVG Guru
ivan Yakhinivan Yakhin
User-added image
При покупке 23.02.2019г с моего счета списали  119 USD, на сайте стоимисоть антивируса была 2 990 ₽
User-added image
Прошу вернуть деньги 4806,27 ₽
-980888528-980888528 (Avast)
Hi Ivan, 

We provide support in English. 

For issues related to Sales and billing, please contact our sales support http://avgclick.me/AVGsales via online chat to assist you further. 
​​​​​​​
Oto BackOto Back
ВЫкл автоплатёж!
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Oto,

AVG support through Community channel is available only in English.
You can make use of Google Translator ( https://translate.google.com /) to translate our replies & reply in your language.

We aren't clear with your exact query.

Have you been charged by AVG?

Please contact us through own post to locate your account and help you further.

Thank you.
Oto BackOto Back
Hi, I have a problem, I made two payments, and in the first payment I indicated the wrong email. and the second payment is correct and I do not want to cancel it.
help to return the first incorrect payment
Dinesh KrishnanDinesh Krishnan (Foundever)
We''ve replied to your own post. Please revert to us via it to keep the conversation in a single thread.
Thank you for your understanding in advance!
Oto BackOto Back
The fact is that at the first payment I indicated the wrong email address, to which I do not have access, and my avg program was not activated, of course. After that, I made the payment again, but with the correct email, to which I have access. AVG started working normally after the second payment.
First, I ask you to return the first payment please
Secondly - my avg suddenly became again as if I did not buy the license and did not activate it ...
I ask you to please solve my problem
Dinesh KrishnanDinesh Krishnan (Foundever)
Please revert to us via your own post to keep the conversation simple & to fasten the resolution.
Юлия КондратенкоЮлия Кондратенко
Здравствуйте, я хочу вернуть деньги за автоподписку и отказаться от подписки. Продукт AVG Driver Updater for Windows
Nisha SivakumarNisha Sivakumar (Avast)
Hello Yulia,

We've replied to your original post. https://support.avg.com/answers?id=9065p000000Q5Bo Please reply to the original post to get a quick solution. 

Thank you.
Юлия КондратенкоЮлия Кондратенко
Но подписка ещё длится до 16 января 2021. Я хочу прекратить использование уже сейчас и вернуть деньги за неиспользованное время, то есть часть.
Midhun AloorMidhun Aloor (Foundever)

We understand your concern, Yulia.

To better assist you, we recommend that you keep up the conversation from your original post (https://support.avg.com/answers?id=9065p000000Q5Bo).
Thank you for understanding in advance!
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