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Jason PerryJason Perry 

AVG blocking Battle.net launcher

For some reason, on one of the systems I have AVG installed on, whenever I try to launch Battle.net to play World of Warcraft, it will just sit inmemory and not fully launch. On the other system that I have WoW and AVG on, I don't have this issue. If I disable AVG, it starts right up and I can play. I created exceptions for all of the pertinent files, so is there anything I can do to resolve this without having to disable AVG all of the time?
Balasubramanian SBalasubramanian S (Avast) 
Hello Jason,

Sorry for the inconvenience caused.
Few of our customer reported the same issue.
Since you have already tried the exceptions we request you to get our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Vladimir ProkopecVladimir Prokopec
HI AVG,

I am experiancing the same annoying problem and would like to be involved in the problem solving phase.

Cheers
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Vladimir,
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Please feel free to contact us for any further assistance. Thank you.
Balasubramanian SBalasubramanian S (Avast) 
Hello Micah,

Thank you for sharing your workaround but we would like to inform you that it is not recommended to disable Surf-Shield option.
Few customers those who are facing the same issue have already tried adding exceptions but still they confirm that AVG is blocking battle.net.
We request our customers to get our additional for escalating it to our level two technical team.
Would you like to get our additional support?
Jesse TworogerJesse Tworoger
AVG,

 I'm not sure how to express my anger with this Anti virus software. if you check your records I have been with you all for sometime. As of late your credability in my book has been decreacing. You need to fix the issues with Battle.net not working with your software or I will be force to find an alternitve anti virus program.

Please add me to your email list for info on this clearly outstanding problem
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Jesse,
We apologize for the inconvenience caused.
May I know the name of the AVG product installed on your system?
Are you using free or paid version of AVG Program?
Have you tried to add it in exception list of AVG?
Thank you.
Jesse TworogerJesse Tworoger
AVG Internet Security full 16.61.7538 4 computers
Donovan DrodskieDonovan Drodskie
Dear AVG Support
I would just want to be added to the email list for the Battle.net solution. I am receiving the same issue where AVG is blocking Battle.net from connecting. I have tried the exception list.

I thank you in advance for your assistance on this matter.
 
Jesse TworogerJesse Tworoger
well not only does AVG block wow it also blocks Star citizen 
Jesse TworogerJesse Tworoger
and you have no control to allow the games to work. the only option is to disable AVG.
 
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Jesse,
We apologize for the inconvenience caused.
Have you tried to add it on your exception list of AVG Program?
Thank you.
Jesse TworogerJesse Tworoger
yup its the same issue wit battle.net I about to stop using AVG your exception list does not work.
 
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Jesse,
We  apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Tom LemaireTom Lemaire
AVG keeps identifying wow.exe as a virus.  I know I can set up an exception, but this is clearly a bug in your detection.  Can you fix this?  I am running AVG Internet Security 16.151.8013.

Thank you.
-980888528-980888528 (Avast)
Sorry for the trouble, Tom. 

We request you to install our latest version of AVG product and check if issue persists. Our AVG latest version is 17.9.3040. 

Refer this article: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to uninstall AVG and download new version from our official website: https://www.avg.com/en-us/download . We are here if you need further assistance. 
April WilliamsApril Williams
This is happening again with the latest update to the free version, 18.2.3046. I uninstalled it and everything was running as it should. Reinstalled it and it was back to AVG blocking WoW. Added all the exceptions and it worked fine until I shut down and started up my computer later. Now it's like it's not reading the exceptions anymore at all. Every thing was running fine until this last update. What else can I do to get it working? Trying to open a trusted program I want to on my computer and being completely unable to because this program won't allow it is kind of ridiculous.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hi April,

I am sorry to hear that. Please disable each component in AVG one at a time and check which one is blocking the Game file.

If you get any error message, please provide the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of it to assist further.
Alan BinchAlan Binch
April, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
April WilliamsApril Williams
Went back in last night and literally added every exe file between the WoW and Battle.net folders as well as the folders themselves. Game opened, no problem. Restarted computer and the same thing... Game won't open, avg is ignoring the exceptions put in. Tried turning off the components one by one and it still wouldn't open. Even with all of them turned off and avg completely disabled. I am not getting any error messages to screenshot. This is super frustrating.
Alok KumarAlok Kumar (Avast)
Hello April,
I understand the inconvenience caused. I have escalated your case to our senior team. We will contact you soon with a solution, once we receive a reply or in need of more information.
Best regards,
Alok.
April WilliamsApril Williams
Thank you! I have literally tried everything and then some and nothing has worked. Until then or until there is some kind of update to fix whatever is causing it, I have uninstalled it from my computer and installed another AV. Hopefully there's a solution soon!
Gregg SayreGregg Sayre
The following is a mildly annoying workaround, but it worked for me on two computers and it seems to stick.  First, add the whole world of warcraft folder to the AVG exceptions list.  Don’t launch WoW yet.   Second, go into the troubleshooting tab in the AVG options and turn on Passive Mode.  You’ll get lots of warnings.  Third, reboot.  Fourth, launch WoW.  It should work, but you’re running without protection.  Fifth, alt-tab out, open AVG and follow its prompts to fix the lack of protection.  Sixth, close all programs and reboot again.  Check AVG to make sure it shows protection is back on.  At this point WoW launches normally for me via the Blizzard app.  For me this fix has persisted through subsequent reboots and shutdowns.  Best of luck.
-980888528-980888528 (Avast)
Thank you for waiting, April. 

We need to collect the log files to analyze the exact issue. Provide us your email domain to draft you the email steps required for escalation. 
Lou LucierLou Lucier
Hey AVG Support Staff.  Here is an idea - Try opening and playing World of Warcraft and DEBUG IT YOURSELVES.  We, the customers, have paid for a service that is FAULTY.  YOU, the provider and recipients of our cash should FIX the issue without all the canned responses.  Obviousely, there is a problem but telling us to "uninstall and reinstall" and then to "try that again" or "seek help in the avg community" is ludicrous.

FIX IT.
KarthikeyanKarthikeyan (Foundever) 
Lou, I understand how difficult this is for you.

Please let me know the version of AVG installed on your computer and are you able to access this application with AVG Protection disabled?
Andrew FaucetAndrew Faucet
I would also like to be included in the email listing so solve the problem
KarthikeyanKarthikeyan (Foundever) 
Hello Andrew,

I will certainly check this for you.

Please let me know if you are using free or paid version of AVG.

If you are having paid subscription, click on this link https://support.avg.com/support_tech_chat to contact our tech support and they will assist you further.
Andrew FaucetAndrew Faucet
I am using the free version of AVG
Andrew FaucetAndrew Faucet
I am using the free version of AVG
KarthikeyanKarthikeyan (Foundever) 
Thank you for the information.

Please add this application to AVG "Do not Disturb" mode and check if that fix the issue.

To add this, open AVG AntiVirus free, click on "Menu->Do not Disturb mode".

Check this link https://support.avg.com/SupportArticleView?urlname=AVG-Do-Not-Disturb-Mode-Getting-Started for more information on how to use this  feature on your computer.
Andrew FaucetAndrew Faucet
Nope, that didn't work
Balasubramanian SBalasubramanian S (Avast) 
Andrew, could you specify for which application you are experiencing the issue?
Is it working when AVG Antivirus free is disabled?
Andrew FaucetAndrew Faucet
It is battle.net launcher and it works only when AVG is uninstalled
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the information.
Did you add battle.net to AVG's exclusion as mentioned in this article and check the status?
Andrew FaucetAndrew Faucet
yes I did
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the confirmation, Andrew.
We request you to create your own post, so we can send email instruction on how to proceed further on this matter.
Andrew FaucetAndrew Faucet
how do I create my own post
Balasubramanian SBalasubramanian S (Avast) 
Andrew, visit this https://support.avg.com/answers website and click on "Log In/Register" option.
If you already have AVG my account, then enter its credentials and log in. If not, create a new one and then log into the forum again.
Once you are logged in to community website, you will have an option as "Ask Community", click on it and you will be able to post your own topic.
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