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  • (AB) Alan Binch
  • (BA) Borislav Angelov
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  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Sara HudsonSara Hudson 

error code 0xE0010058 when installing

Can anybody tell me what I need to do following this error code?
KishoreKishore (Avast) 
Hello Sara.
I am sorry that you are facing installation issues.
Could you please let me know if you have any previous version of AVG or any other antivirus installed in your pc?
Thank you.
Sara HudsonSara Hudson
I already had AVG on my machine but a pop up came on screen to download AVG 2015 which was clicked on but then the error code came and cannot update AVG or run scans
 
Sujendran Sundar RajSujendran Sundar Raj (Avast)
Hello Sara,

We apologize for the inconvenience caused to you.  I request you to click this link
 http://download.avg.com/filedir/util/AVG_Remover.exe
to download and run the AVG Remover tool.
Please select the AVG products which are shown in the remover tool window and then start removal process.
After the remover tool process is successfully finished, restart your pc.
After the restart,  manually delete the AVG Remover folder in the C drive of Mycomputer.

After that, please click the link to download and install AVG anti-virus free program: http://avgread.me/1cvJ6DX.

Feel free to get back to us for any further assistance.
Thank you.
Lefteris LariosLefteris Larios
Hello i have the same problem when i am trying to download like internet security and pc tune up it pops up a message saying 0xE0010058: Access is denied. Please help . I also have installed in my computer another antivirus named avast . 
Alan BinchAlan Binch
@ Lefteris Larios
Lefteris, Actually you should only ever have 1 - AV product installed on your system!!..
AVG Guru
Luis FacundoLuis Facundo
The thing is that the AVG remover didn't erase the AVG folder of my OS(C:) drive and that folder won't give me permission to remove it and I'm the admin
Balasubramanian SBalasubramanian S (Avast) 
Hello Luis,

The reason is the admin rights is not given to the folder.
Please follow the instructions as mentioned in this article: https://msdn.microsoft.com/en-us/library/bb727008.aspx to provide permission to the AVG remover folder.
Once it is given you will be able to delete the folder.
Alan BinchAlan Binch
User Luis Facundo has also posted their own topic (https://support.avg.com/answers?id=906b0000000Dst7AAC).
AVG Guru
Horst BrandlHorst Brandl
I tried IS 2017. As I don't like the new ZEN and also the handling, I removed it. When I try to install my old version, it is not working. It always show this error or error 0xA0010004. It also happens when I try to install PcTuneUp.
Even to repair the W10 don't work more after using the remove-tool from AVG!
After many years using AVG I am really sad and I will never more spend a cent for such products!
Alan BinchAlan Binch
User Horst Brandl has posted their own topic (https://support.avg.com/answers?id=906b0000000Dw7mAAC).
AVG Guru
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