AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Dee Rose AVG Free Rootkit threat message
I use AVG Free on my Windows XP computer. After a recent AVG update, I keep getting the following Rootkit threat message:
SVC:swcustfg>???
Rootkit:hidden service
AVG asks if I want to delete it, but when I tell it to do so it won't actually delete it. It comes up every time I boot up my computer. I've tried to do a "search" but it never shows up. Any suggestions? Thanks.
We apologize for the inconvenience caused. We can understand that you are receiving rootkit detection often. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://avgread.me/1aZxsAV to send the screen shot.
Thank you.
AVG Guru
The screenshots in JPG or PNG are usually the best. So, we suggest you to either provide us the screenshots in JPG or PNG.
Thank you!
AVG Guru
Thank you for providing us the screenshots, we request you to use our removal tools AVG Clear and AVG Remover:
1. Download and run the AVG Clear tool : https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool helps remove AVG 2017 and its residual files.
2. Open the AVG Clear tool.
3. Click Yes in the User Account control dialog.
4. Click No in the Windows safe mode dialog.
5. Select the installed version of AVG.
6. Click Uninstall, then click Restart computer.
7. After restart, download and run AVG Remover http://download.avg.com/filedir/util/AVG_Remover.exe to remove all AVG products.
8. Open AVG_Remover.exe.
9. Click Yes in the User Account control dialog.
11. Select the installed version of AVG.
12. Click Remove, then click Restart to restart your PC.
13. After restart click Run in the Open file – Security Warning dialog and allow AVG Remover to remove any residual files.
14. Restart your PC again.
15. Once uninstalled, install AVG Anti Virus FREE again. Download and install it from http://avgclick.me/InstallFree
16. After that please check the issue again.
Thank you.
This weekend I tried all the steps Akash Chanda suggested. All of the steps went smoothly. Reloaded the program. Did a full scan and asked it to resolve the issue, but it could not. I'm still getting the same rootkit message as before. Thanks for any input.
Rick Agen, I must have posted my previous answer about the time you wrote yours since I didn't see it until now.
We request you to submit a sample (https://secure.avg.com/submit-sample) for the issue, also I have sent you an email instruction to send us system/AVG logs files, so that we will analyze the issue and assist you further.
Best regards,
Alok.
Can you please advise?
If you are using a paid version of AVG, please contact our technical support team ( http://avgclick.me/AVGtechnical ) to get help with and resolve your issue.
I am using AVG Free, Win7 Pro.
There have not been any posts to this thread since 6/8/17 - Are there any updates?
Thanks.
I am sorry to know that you are facing the same issue.
The other customer issue discussed here was escalated to senior team to get further assistance.
Are you using the 2016 or 2017 version of AVG free Antivirus?
Thank you for providing the information.
In this case, please perform the repair of AVG antivirus free as mentioned in this article: http://avgread.me/1BVxDSY .
If the same threat appears do let us know.
Has a solution or explanation been found?
I understand the situation. Have you tried to repair AVG? If not please repair AVG Internet Security from the control panel and check the status.
I have replied to your other post: https://support.avg.com/answers?id=9060N000000Ty2d .
Please communicate through single post to get quick assistance.
Thank you.
AVG Guru