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ShowAll Questionssorted byRecent Activity
Fabrizio PascucciFabrizio Pascucci 

AVG Virus Lab says

AVG Virus Lab says:
This file is clean etc.
Sometime I got this annoying white window pop up and I can't close it the only solution is to reeboot.
KarthikeyanKarthikeyan (Foundever) 
Hello Fabrizio,

I am sorry to hear that. In this case, we need to collect error logs from your computer and escalate this case to the senior team. I have emailed you a link to collect the error logs from your computer, please follow the same and send us the output.
Fabrizio PascucciFabrizio Pascucci
Even if there is a close button, it's annoyng, I can I stop avg by checking file inthis way!!!
Thank you
 
Fabrizio PascucciFabrizio Pascucci
There is no need to collect my data, the problem is the user interface of AVG Virus Lab that start checking file with a white window that don't close and stay open.
User-added image
Alok KumarAlok Kumar (Avast)
Hello Fabrizio,
I understand your concern. We have already escalated this case to our senior team, they are working on a fix. The issue will get fixed soon.
Best regards,
Alok.
Jim GallacherJim Gallacher
You're not alone Fabrizio, I too get the dang thing ... staring at it right now! I want to know how to shut it off since I put the file in question in as an exception and it's not paying any attention to that.  
Akash ChandaAkash Chanda (Avast)
Jim,
I understand this must be annoying.
Please get in touch with our Technical Team to help you to resolve the issue.
You can reach out to them at http://avgclick.me/AVGtechnical
Neil AirdNeil Aird
You are not kidding. I get this every week when I update files - you say they are clean (I know they are) then in a while you send me the messages and they stay on my screen preventing my work. I have to shut don my system and restart everything (I have a lot of live radar feeds running) this takes some time and it is a REAL PAIN.

I'd like to disable your service.  How do I do that?

Thanks.

Neil
Akash ChandaAkash Chanda (Avast)
Neil,
I understand the situation.
Please get in touch with our Technical Team to help you to resolve the issue.
You can reach out to them at http://avgclick.me/AVGtechnical
The same Technician will also help you with disabling the Service.
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