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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
B. GrimmB. Grimm 

Deep Cleaner on trial version

Trying to deep clean but phone keeps saying AVG Tune Up "off"
Best Answer chosen by B. Grimm
Alok KumarAlok Kumar (Avast)
Barton,
I really appreciate your effort in resolving this issue so far. Could you share a screenshot of the AVG Cleaner which shows TuneUp off to assist you further?
Best regards,
Alok.

All Answers

Alok KumarAlok Kumar (Avast)
Hello Barton,
The issue might be with Android system files conflict with AVG. We request you to reset AVG Cleaner app once and check for the situation. This will reset the configuration of the app to defaults. To do so, navigate to the location mentioned below.

Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner app-> Tap on clear cache and clear data -> Force stop the app .

Restart the device once.
Best regards,
Alok.
B. GrimmB. Grimm
Did not work. I tried what you said. Did not work. I even uninstalled the app, re-installed and same thing. Still says AVG Cleaner off. Shows a hand on the button. Tried everything I can think of.
Alok KumarAlok Kumar (Avast)
Barton,
I really appreciate your effort in resolving this issue so far. Could you share a screenshot of the AVG Cleaner which shows TuneUp off to assist you further?
Best regards,
Alok.
This was selected as the best answer
B. GrimmB. Grimm
Tried your fix a second time and it worked. Thanks
AvinashAvinash (Avast) 
Thank you for letting us know, Barton.
We're glad we were able to put you at ease. If you need anything else, do not hesitate to let us know.
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