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Barbara BaileyBarbara Bailey 

Tuneup Utilities 2014

Tuneup Utilities 2014 gives me updates when I check but they won't install. The installation bar gets to the beginning of 2 out of 3 and then stops -- forever. I left it running all night and then tried again in the morning and left it all day with no progress. I run Windows 7 Home Premium 64-bit and use AVG Free for antivirus. Internet is connected. I use Windows firewall and AVG installer is not blocked. Suggestions?
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hi Barbara,
We apologize for the inconvenience caused. I suggest you to remove the Tune-up Utilities using the following link http://aa-download.avg.com/filedir/util/TuneUp_Remover.exe. After running the remover tool your Tune-up Utilities will be removed completely. Please re-install the Tune-up Utilities by clicking the following link http://support.avg.com/SupportArticleView?urlname=Download-TuneUp-Utilities. Feel free to contact us if you have any queries with AVG products.
Thank you.
Barbara BaileyBarbara Bailey
I did this on Wednesday, after having an error icon for several days. My message was:
AVG ticket 02304217 14/10/15
"Tray icon shows problem = Maintenance not run for more than 14 days. However, I have run it many times in the last two days and it disappears in the middle of a run and the problem remains."
I started a chat and the person who helped me took over my desktop and tried to uninstall TU in Add/Remove Programs unsuccessfully and eventually ran the uninstaller and then reinstalled.
I don't want to have to uninstall / reinstall this program every three days.
AravindhAravindh (Avast) 
Hello Barbara,
I have sent an email regarding this issue.
Please follow the email instruction sent to your registered email address.
Thank you.
Barbara BaileyBarbara Bailey
I've now uninstalled Tuneup Utilities and am trying to reinstall but the installer says my product key is not valid. The one I have is for 2013 and I don't have another. I've tried your automated service to send product keys but get no response (after many hours). Could you send me the correct key? I also tried to reply by email and got an autoreply from a robot account.
Barbara BaileyBarbara Bailey
I received the product key and installed Tuneup Utilities and now I'm back where I started. Maintenance starts to run and then quits after a few minutes, is incomplete and the error icon is back. What the...?? Is this program fit for purpose?
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hi Barbara,
I would like to inform that TuneUp Utilities licenses are not limited by a subscription period, but are valid only for the purchased version of TuneUp Utilities. If you want to use a newer version of TuneUp Utilities, you will need to purchase a new license. Please click on the following link http://share.avg.com/steam/PSP/TuneUpUtilities/TuneUpUtilities2014_DE_GB_US_ES_MX_FR_BR_PT.exe to download your Tuneup utilities 2014. I have just sent you the license number of your program TuneUp utilities 2014 to your registered email address to activate your program. Please copy and paste your license number using your keyboard keys.
Thank you.
Barbara BaileyBarbara Bailey
I'm not using a newer version. 2014 is the one I had trouble with before. I seem to be going around in circles and I'm not happy. See my email of 18 October.
Balasubramanian SBalasubramanian S (Avast) 
Hello Barbara,

I apologize for the inconvenience caused. I see that one of our agent sent you an email to get our additional support to fix your issue. Did you get our additonal support to fix your issue?
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