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Dorothy ElliottDorothy Elliott 

Error OxE0010058

I am getting an installation error OxE0010058 when I try to install AVG Free Edition.  I have uninstalled the old one because it stalled on the update and when I tried to reinstall it I get the error.  I have tried to restart and reinstall many times.  I have updated Windows 7 and have tried "del rep" and "reset access" which claimed succes but it still won't install.  I have no other antivirus programs nor anti-malware.  I'm a senior without extensive computer expertise and I don't know what to do next.  I like AVG and would like to get it back.
Mohammed ThameemMohammed Thameem (Avast)
Hello Dorothy,

I apologize for the inconvenience caused to you. I would request you to follow the instructions  provided on your email to acquire further assistance. Please feel free to get back to us for any issues with AVG
Thank you.
Dorothy ElliottDorothy Elliott
Thank you.
Hariharkumar LakshmiHariharkumar Lakshmi (Avast)
Hi Dorothy,
You'r welcome, we are glad to help you.
please follow the email instructions
and let us know if the issue has been solved .
Thank you
Dorothy ElliottDorothy Elliott
A tecnician from AVG helped me install it.  I appreciated the help.
 
Abirami ShanmugamAbirami Shanmugam (Avast)
Hello Dorothy,
We are glad to know that you have been sorted.
Thank you for your kind post and for your support of AVG products. It is customers like you that are helping to make AVG a household name. Please feel free to contact us for further assistance. Thank you.
Richard RamageRichard Ramage
To whom it may concern,

May I suggest that in addition to mailing the instructions for this error to the questioner, you also post the answer in the public forum.  I too am getting this error on a new installation for one of my machines, and would prefer to find a possible solution to this error first without having to contact customer support over th course of the next couple of days.  This would/will save both of us a couple of days of effort if Dorothy's solution also works for me.  If it doesn't, then I will either post to the end of this conversation, or start a topic anew.

Thanks

grramage
AvinashAvinash (Avast) 
Hello Richard.
We certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Dorothy ElliottDorothy Elliott
Richard, I had to go to AVG support.  They were great, but they had to take control of my computer and it took them a while to figure it all out.  In the end, everything was fine and I've had no problems with anything since.
Dorothy
KishoreKishore (Avast) 
Hello Dorothy.
Glad to know that you fixed the issue on your own. I appreciate your efforts. Feel free to reach us back for any further assistance.
Thank you.
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