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Gerald AshworthGerald Ashworth 

AVG internet Security

Can anyone please help.
My problem is that I can not access the avg internet security. The screen appears with lots of scrambled letters across the top. The only legible words being "missing string" and in the centre YOUR PROTECTED. It will not let me delete this screen.
Best Answer chosen by Gerald Ashworth
Abirami ShanmugamAbirami Shanmugam (Avast)
Gerald,
Thank you for providing screenshot. Please uninstall AVG Internet Security via control panel and reinstall it as per the steps mentioned here . Keep us informed about the status to assist further.

All Answers

Alok KumarAlok Kumar (Avast)
Hello Gerald,
We can certainly take a look into this. Could you share a screenshot of the AVG Internet Security user interface to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
Gerald AshworthGerald Ashworth
Hope this screen image is of some help, look forward to hearing from you
Gerald AshworthGerald Ashworth
screen shot
Abirami ShanmugamAbirami Shanmugam (Avast)
Gerald,
Thank you for providing screenshot. Please uninstall AVG Internet Security via control panel and reinstall it as per the steps mentioned here . Keep us informed about the status to assist further.
This was selected as the best answer
Jacques Van StadenJacques Van Staden
I have exactly the same problem. Please help.
Abirami ShanmugamAbirami Shanmugam (Avast)
Jacques,
Have you uninstalled and reinstalled your AVG program as per the steps mentioned above? If not, please follow those steps and keep us informed about the status to assist further.
Gerald AshworthGerald Ashworth
Abirami,
Thanks very much for your help.
Uninstall ok.
Reinstalled with some difficulty, but everything is now working ok,
Once gain many thanks.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Gerald,

Thanks for updating the status.

I appreciate your efforts and patience in fixing the issue. 

 
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