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Jeffrey Bratter Incorrect information for "Last computer scan"
Regarding the AVG Antivirus Free program I have been using with my desktop pc and two laptops for many years. I find that I am writing on this forum about incidents of instability, more often now than in the past. My virus definitions and Program files are always up to date.
This time, the "Last computer scan: 4 days ago" indication on the lower left side of the home page, does not reflect the latest scans I have done within the last four days. Those scans were Computer Scan, File or Folder Scan, USB / DVD Scan and Deep Scan. Each completed with Infected files: 0. A similar error occurs on my Lenovo laptop, but with "Last computer scan: 6 days ago." I did various scans in the last 6 days, including a Boot-Time Scan.
Why doesn't the "Last computer scan" indication, reflect the date / time since the latest scan? It used to say "seconds ago" right after a scan.
This time, the "Last computer scan: 4 days ago" indication on the lower left side of the home page, does not reflect the latest scans I have done within the last four days. Those scans were Computer Scan, File or Folder Scan, USB / DVD Scan and Deep Scan. Each completed with Infected files: 0. A similar error occurs on my Lenovo laptop, but with "Last computer scan: 6 days ago." I did various scans in the last 6 days, including a Boot-Time Scan.
Why doesn't the "Last computer scan" indication, reflect the date / time since the latest scan? It used to say "seconds ago" right after a scan.
But you have to work on the various glitches I have experienced, that take away the efficiency, reliability and fun of monitoring my pcs.
All Answers
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us.
Could you tell me if you have run a scan manually by clicking on the "Scan Computer" Button on your AVG Anti-Virus User Interface? If not, I request you to do that and check if that resolves the issue. In case issue persists, please repair your AVG Anti-Virus Free and then run a manual scan by clicking on "Scan Computer".
I just completed your suggestion to "Scan Computer." No change. I did a Repair with a Restart. No change. I did another "Scan Computer." No change. Now what?
But you have to work on the various glitches I have experienced, that take away the efficiency, reliability and fun of monitoring my pcs.
Akash. Recall the following statement in your post....."Our main goal is to keep our customers happy." This customer is NOT HAPPY!
Sorry for the trouble, we are aware of it. We appreciate your efforts in trying to fix the issue.
We request you to perform a complete reinstallation to check with it. Please uninstall it from Control Panel and restart your device.
Refer this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free to install AVG Antivirus free, initiate a scan and check with it.
Let us know if the issue persists, we will escalate it to our senior level technicians to analyze the exact cause.
Considering the amount of time I have already spent trying to solve this problem, I refuse to undertake uninstall and reinstall procedures, followed with an hour or so needed to establish my preferred settings. Note that I have one desktop and two laptops using the program. I would have to do apply the same procedure to each unit. I am sure I do not have to convince you how time consuming that would be!
I would say I have put in enough time to correct a problem that came from nowhere. The fact that Repairs did not correct the problem is a bad sign. Therefore, I expect you to escalate this matter to one of your senior level technicians to analyze the exact cause..... as soon as possible.
Since the last Program file was released on 12/21/2017, It makes sense that an update would be available soon. With most programs, when a program file is updated, it usually fixes the problems that were reported since the last program file update.
If I were you, I would feel the same. We have checked with it internally and confirmed that it's a known bug that is being analyzed by our development team and should be fixed in 18.1 which should be released during this week. Your patience is much appreciated. Thank you!
The "Last scan" status on AVG interface issue was fixed in the recently released 18.1 version (the latest version of AVG Free Antivirus/AVG Internet Security is 18.2 now). I would also like to inform you that it will get updated only if you run a scan by clicking on "Scan computer" on main interface and not for any other scans like Schedules scan, deep scan and file or folder scan.
Best regards,
Alok.
I have replied to your original post: https://support.avg.com/answers?id=9060N000000Pi9U .
I request you to communicate from original post to get further assistance.
Thank you.
Randolph, Also in future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution.
Current AVG version 18.2.3046
I understand the inconvenience caused. We would like to take this as a feedback and work on the same. It is important for us to keep our customers happy.
You can also submit a product feedback form, please open AVG Internet Security > Menu > About > Submit feedback, it will reach to our development team, they will definitely look into your suggestions.
Best regards,
Alok.
NO MORE. I will never buy this product again AVG Total Security 2017/.
My first complaint is the never ending requests to buy more services. I have called AVG numerous times and applied all suggested settings. AVG even did a remote and still I am bothered with this all day long requests to "BUY"
AVG notes "Last computer scan 7 months ago" Not true.This program sucks. Do not buy
I did a "repair"..no help.
I recently opened AVG and it said "Fully Protected" at the same moment it advised UPDATE REQUIRED.......Huh?
I uninstalled the "fix" portion of AVG and am waiting to see results.
Main program still apears to be working, "Last sacn 7 months ago" message remains.
Save your money
I understand your concern.
Please send me the screenshot http://avgclick.me/getscreenshot of the pop-up you received regarding "Buy".
The scan status will change only when you run AVG scan manually by clicking on "Scan Computer" from the interface.
Please run AVG scan manually and check if that fix the issue.
Kenneth, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
I'm on 18.4.3056 (Build 18.4.3895.325)... I performed an UPDATE and it returned with a "already up to date"...
I asume I am OK from a protection point of view, but that message certainly makes me doubt if anything is going wrong and I have am exposure..
Thanks for any suggestions / help...
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
The screenshot I just took is attached as requested...
At least I know now to pay no attention to the notice because scheduled scans are apparently happening even if the Last Scan notice makes me question that assumption. But that's not obvious to anyone who hasn't been here in this thread.
Security includes peace of mind. I want to know that my computer is being scanned because what if it's not? How would I know? A simple "Hey, I scanned everything yesterday" is comforting. I enabled the log file and I guess I'll have to remember to check that every so often.
We value your time taken to post this here.
If you submit the suggestion through this link: http://www.avg.com/product-feedback it will reach concern team who can look into this and take necessary action.
Thanks.