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Elisabetta Diana Device accessible from the internet: HNS-WAN-ACCESS
Hi everyone! I have installed the AVG Antivirus Free version. My workstation includes a fixed PC connected via ethernet to a Zyxel VMG8823-B50B modem to which a NAS WD My Cloud Ex2 Ultra is connected. I started the network scan and the message "Device accessible from the internet" ID: HNS-WAN-ACCESS appeared next to the router, indicating that one or more ports are open. Is this normal, having a NAS connected?
Thank you for contacting AVG Community Support.
We'll check and help you.
Could you please share us a screenshot describing the issue? using the below article, so that we can check and assist you accordingly.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
I think I can no longer read my question, I'll put it back:
I have installed the AVG Antivirus Free version. My workstation includes a fixed PC connected via ethernet to a Zyxel VMG8823-B50B modem to which a NAS WD My Cloud Ex2 Ultra is connected. I started the network scan and the message "Device accessible from the internet" ID: HNS-WAN-ACCESS appeared next to the router, indicating that one or more ports are open. Is this normal, having a NAS connected?
We'd like to clarify this to you.
Network Inspector scans your network for vulnerabilities and identifies potential security issues that may leave you vulnerable to threats. This feature checks the status of your network, devices connected to the network, and router settings. Network Inspector helps you secure your network to prevent attackers from accessing it and misusing your personal data
We are not certain if it is normal to have open ports in NAS.
Hence we request you to check this query with your device manufacturer to know if it is normal.
Thank you for understanding.
Thank you for reaching out to us. My name is Jovana and I'm with AVG support.
In order to answer your question more efficiently, I've reached out to our specialists, shared your question, and as soon as I get more information I'll let you know.
Thank you very much for your understanding and patience.
Thank you for your patience.
Please note that Avast detects your NAS device accessible from the internet as a vulnerability. We cannot say if this is normal or not, as it is information about an external device. You can select to solve this alert, or on the other hand, ignore it.
If you have any issues with accessing and using the device in question, due to AVG app, let us know and we'll further investigate.
I hope this clarifies your concern. Let us know if you have any further issues.
Thanks. Have a great day!
Jovana