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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
I apologize for the inconvenience caused. I request you to run AVG BFE Fix tool to get the issue fixed http://download.avg.com/filedir/util/AVG_BFEfix.exe . Once you ran the tool, please reinstall AVG.
Please feel free to contact us back for any further assistance. Thank you.
I apologize for the inconvenience you experienced in this case.
Is there anyother Antivirus program installed on your system?
Please feel free to get back to us for further assistance
Thank you.
i reported this issue to Microsoft as an AVG installment prior to the 10547 release works fine. Its only the install on 10547 that has an issue. It appears to be missing a plugin. The log file was made available to Microsoft.
We apologize for the inconvenience caused. We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1. Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2. Run the downloaded tool.
3. Click Accept to confirm the license agreement, and then click Continue.
4. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5. Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Feel free to contact us if you have any queries with AVG products. Thank you.
I got the same problem unfortunately. I just run avg_sysinfo.exe file, but it can't send the mail at the end when sysinfo said the file created on your desktop there is no report file on my desktop anyway.By the way I don't know where to send report email?
i use this file but it doesnt work neither. http://download.avg.com/filedir/util/AVG_BFEfix.exe
Sorry to know that. I have sent you an email with necessary steps to get additional support to fix this issue.
Thank you.
I apologize for the inconvenience caused.
I have sent email to the email address which you have provided. Due to security reason I have deleted the email address from your post. I request you to please follow the email instructions which I have sent to you to resolve your issue.
Please feel free to get back to us for further assistance
Thank you.
i see ur mail and i think i couldn't connect remotly because very low speed internet connection. find me another way to report the problem!
We certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
I uninstalled / reinstalled several times without succeeding.
Could you send me the instructions to solve the problem please ?
Sorry for the inconvenience caused. Yeah sure, we can help you with the email instructions.
I have sent you the email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
Sorry for the inconvenience caused. Yeah sure, we can help you with the email instructions. I have sent you the email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
I uninstalled / reinstalled several times without succeeding.
Could you send me the instructions to solve the problem please ?
Sorry for the inconvenience caused. Yes, I have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
Could you send the instructions to me please.
I've run the AVG_Remover, the AVG_BFEfix and the AVG_ResetAccess tools and still I get the same error. What can I do to fix it and get AVG Free antivirus installed?
Thank you in advance.
I'm sorry to see this is happening to you. I'd like to ask you for log files so we can analyze the situation. Please download and run this http://download.avg.com/filedir/util/AVG_SysInfo.exe tool and follow displayed steps.
Thanks
Have tried to install avg zen on brand new laptop. No other antivirus software. End of lengthy installation and right at the end get error 0xC0070643. Have uninstalled, rebooted and tried again and again and again, blah blah. Is this ever going to work?
As requested by Komal & Jan | AVG Employee (AVG Technologies) please provide the info that's been requested.
AVG Guru
Hay!
I'll had the same isseu. Zen installed ok but the protection part didn't
I read al lot of this toppics on AVG.com and no luck.
Maybe this will help some one out:
deinstall all AVG software (normal way)
restart your computer
use CCleaner to cleanup your register
restart your computer
reinstall AVG_Protection_Free_698.exe
(it didn't work directly for me but when i tried second time to open the AVG_Protection_Free_698.exe so it overwrite the installation wich gives me an new message: restart is needed so i did and it finaly complete the total installation of AVG)
note:
I have been struggle over 3 hours to fix this stuppid installation...
It looks like an campatibility with the newest release of Windows10 (nov 2015, version 1511, build 10586) - So please AVG developers keep it working with newest releases, specialy if remove tools didn't do the trick for fixing/reinstalling AVG. I'm using AVG almost 10 years but since Windows10 i'll faced several isseus that cost me years of my life :P
Thank you for contacting AVG.
This issue occurs only when there is any conflicting software/ similar kind of software in the computer . So we need to uninstall the conflicting software and then try installing the Product .
Best regards,
Arvind Raj Arun Singh
AVG Customer Care
Problems installing AVG ..
if AVG is installed on your computer you need to uninstall it.
by use AVG_Remover.exe ... this can be downloaded on the AVG site.
restart your computer and now download CCleaner and run it .
after running CCleaner restart your computer again ..
now reinstall AVG ....if your still having problems with installing the full AVG software .
just install the Virus protection only ..
after installing the virus pretection ..open AVG and then go
to Options and click on about AVG ..
go to License and Support and entre your License Number .
if lic is valid then AVG will let you know that
you can download the full version
install it and your done ... it has worked for me
...
Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
Error code: 0xC0070643
Description: Event exec_finished
and it won't install. Any ideas?
i'm expiriencing the same error.
I already downloded the sysinfo file.
Can you contact me through the email for support?
thanks.
I have the same problem-
0xC0070643 failure to install on win10
can you please contact me for help?
I request you to click this link
http://download.avg.com/filedir/util/AVG_Remover.exe
to download and run the AVG Remover tool.
Please select the AVG products which are shown in the remover tool window and then start removal process.
After the remover tool process is successfully finished, restart your pc.
After the restart, manually delete the AVG Remover folder in the C drive of Mycomputer.
Thank you.
I also have the same problem with AVG Zen. The program installs just fine, but when you want to install the Protection thing to become Protected, it fails to install. I am using Windows 10 as well and it is the 0xC0070643 failure to install error.
Please help!
We are sorry to hear about the inconvenience caused. Did you try to run AVG remover tool as suggested by Kishore in his last post? Thank you.
Alright I just finish trying that method with the remover tool for the 5th time. Still a no go. The protection installation goes up to 100% then suddenly fails with that annoying error.
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Colin, See your posting (https://support.avg.com/answers?id=906b00000008tOQAAY).
AVG Guru
Our latest AVG remover tool 2016 version will also remove the Zen interface.
To download the 2016 version please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe .
Please feel free to contact us should you need any assistance.
I sincerely apologize for the difficulties you are currently experiencing.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
I was having the same issue and came across this and various other forums. I went to uninstall avg but instead repaired it as other forums had mentioned corrupt instalations.
Once repaired problem solved :)
Hope this helps
Thank you for sharing your workaround.
We appreciate that.
Glad to know that your issue got resolved after repairing AVG.
Please feel free to contact us should you need any assistance.
I have the same problem, just bought a new computer with Windows 10 and I keep getting the same error messange no matter how I try.
Error code: 0xC0070643
Description: Event exec_finished
I have tried to remove with AVG remover as instructed above, but nothing helps.. What can I do?
Sorry for the inconvenience caused.
We really appreciate your patience and efforts.
If you are getting this 0xC0070643 Description: Event exec_finished error message then you have to get our additional support to fix this.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Error code: 0xC0070643
Description: Event exec_finished
We have tried everything that was suggested on this thread but nothing seems to work. Please help.
Sorry for the inconvenience caused.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
Yeah sure, we have sent you the email with instructions to be followed to get our additional support and sorry for the inconvenience caused.
Please check for the email on spam or junk folders if it is not present in the inbox.
Unfortunately I have the same problem as everyone else on this thread. It's my uncle's computer (new Asus laptop with Windows 10). He had a working AVG Free install, but he suddenly (maybe after some other program upgraded) got the error messages about the MS Visual C Redistributable dlls missing and then he tried reinstalling AVG Free to no avail. He brought the computer for me to look at, and I got the dll issue fixed by removing all programs installed by AVG (had to use AVG remover), including the redistributables, and reinstalling. Now, whatever I do, I get the 0xC0070643 exec_finished when trying to install AVG Protection. I have administrator level access to the computer. I tried to look inside the install log cab file, but even though I found the error inside one of the log files, it doesn't help me much. I'm going to send the AVG_SysInfo output to AVG support tonight, unless I figure out some way to fix this problem myself.
We appreciate your efforts and patience. Please send us the output and our higher level technical team will analyze the diagnostic information and get back to you at the earliest. Thank you.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Same problem. Please send e-mail with fix.
Could you please let us know which AVG program are you trying to install?
Werner, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!. See other posting (https://support.avg.com/answers?id=906b00000008uHLAAY).
AVG Guru
I understand how something like this can really try your patience.
Could you please let us know the exact error message and error code you received when you try to install AVG Free in your pc? also provide us the screenshot http://avgclick.me/getscreenshot of it. So that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
I also note that my internet briefly disconnects as it reaches 100% on installation.
Thank you for providing us the screenshot. I understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
Thanks
We have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
Have been facing the same problem. Please send me the instructions to get in touch with customer support.
Thanks,
Roshan
We have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
And I would like one of those mails as well :)
In this case, We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
I followed the instructions to use the AVG Removal Tool, but cannot now reinstall AVG. I have tried a number of times. I even did an Uninstall from the Control Panel and tried again. I’ve tried installing the latest version (AVG_Protection_Free_1025.exe) and an older version still in my Downloads folder (AVG_Protection_Free_698.exe). Like others here, I get "Error code: 0xC0070643 Description: Event exec_finished".
Please advise.
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
I have exactly the same insatllation error,
Installing AVG Windows ZEN Error code: 0xC0070643 Description: Event exec_finished
I have removed the pre installed MaCafee anti virus using their downloaded tool.
Then I have attempted to install AVG but keep getting the same error.
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
I'm having the same issue as well. Just got a brand new laptop for Christmas and I've removed all previous antivirus software it came with, but I'm unfortunately getting this exact error code. Any help would be greatly appreciated. Thanks!
Sorry for the inconvenience caused.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
I apologize for the inconvenience caused.
I have sent an email to your registered email address. I request you to please follow the email instructions which I have sent to you to resolve your issue.
Please feel free to get back to us for further assistance
Thank you.
I apologize for the inconvenience caused.
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox. We request you to follow the email steps to get this issue fixed.
Please feel free to get back to us for further assistance
Thank you.
Sorry for the inconvenience, I will help you with the issue .
Please let us know whether you have installed any other Anti virus program in your computer .
And are you trying to install AVG program in your computer for the first tine ?
Thank you
Lien, Before attempting to install AVG again you'll need to remove your other anti-virus prog..
AVG Guru
yet another suffering with this problem. Can I get some help please.
@ Alan Binch,
Ok, thank you.
We are glad to help you ,
May I know which AVG program you are trying to install ?
Are you trying to install AVG Program in your computer for the first time ?
Please let us know and we will solve the issue
Thank you
I am having the same issue installing AVG Internet Security. I have had AVG for the past two years, bought a renewal.
Please email with a fix. Chamilpeiris@gmail.com.
Regards
Chamil
Two days ago I tried to report the same problem through AVG_sysinfo's mail system, withouth any respons. When installing AVG protection I recieve the same error code as mentioned in this post:
0xC0070643 Description: Event exec_finished.
Please help me as soon as possible.
Louise
We are sorry that you are unable to install AVG. We will help you with this issue. I see that you have submitted Sysinfo and our technicians have sent you an email with steps to get in touch with them. We request you to get in touch with them to get this issue resolved. Thank you for understanding. Komal, AVG Customer care.
Hi again,
I have not yet recieved an e-mail from AVG.
We have resent the email. Please do check with your inbox and spam or junk folder for the email.
Thank you
Error code: 0xC0070643
Description: Event exec_finished
I have followed all the advice given to the others on the forum - remved all other antivirus software and ran the BFE_Fix tools and the AVG_Remover tool and uninstalled all previous AVG vrsions and tried to reinstall using different .exe files - still unsuccessful. It's really frustrating, especially since I've been using AVG for almost 10 years and have recommended it to a lot of friends and colleagues an it's always been a quick and pain-free installation every time - whatever the issue is, please fix it and make an announcement on how to bypass it, as it has been an issue for a lot of us. Thank you very much for our help and assistance!
We understand how disappointing this could be. We would request to uninstall AVG using the latest version of AVG Remover tool and reinstall AVG Free.
Click on the link below to uninstall AVG:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Once uninstalling, please follow the steps below to reinstall AVG Free.
To determine whether your OS is a 32-bit or 64-bit, please click on this link.
http://support.microsoft.com/en-us/kb/827218
After determining the OS please select the correct installation file to install AVG Antivirus Free
Click the link below to install AVG Antivirus Free (32 bit):
http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
Click the link below to install AVG Antivirus Free (64 bit):
http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Thank You. Please feel free to contact us for any further assistance.
We are happy to know that your issue has been resolved! Divya has provided you the offline installer (the full installation file) link to resolve this issue. We really appreciate your efforts and patience. Thank you. Feel free to contact us for any assistance. Komal, AVG Customer Care.
Looking through the prior complaints i find that i am having the same problems as everyone else.
I have a new laptop that came with McAffe. after realizing it sucks I decided to download AVG. Every time I try to download it i get same the error code
Looking through the prior complaints i find that i am having the same problems as everyone else.
I have a new laptop that came with McAffe. After realizing I would have to purchase it, out the door it wemt. I decided to download AVG. Every time I try to download it i get same the error code that everyone else is experiencing.
Help would be much appreciated.
We are sorry to hear about the inconvenience caused. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link.http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file. Thank you.
Error code: 0xC0070643
Description: Event exec_finished
I have a newly purchased HP laptop with Window 10.
What do I need to do to fix this problem. I need to know that I can go on the internet safely. Thanks
We are sorry to hear about the inconvenience caused. Did you try to remove any conflicting anti virus programs and run AVG remover tool once to install AVG successfully?
Would like a method of stopping automatic upgrades (not updates) or would like a downloadable version of AVG Free without ZEN included or an option during installation not to install ZEN.
We sincerely apologize for the inconvenience caused.
Upon checking your case record, we see that your case has been escalated to level two technical team from the remote support.
Your case reference is 02268580.
Our level two team has sent you the email to get assistance from them, please do view that email and follow the instructions to get their support.
0xC0070643 Description: Event exec finished error message. This is a brand new laptop and I have removed all the pre installed AV programs. I have spoken with technical support and they were compleatly useless, simply trying to sell me more product.
Upon checking your case reference we see that it has got escalated to our level two technical team and our agents documented as the case got resolved by changing the compatibility settings and this was updated on 12th of October 2015.
I have the same problem here.
Error code: 0xC0070643
Description: Event exec_finished
have tried all adviced, ran AVG remover, ran BFE fix, etc... but no use.
Please help me.
Thank you.
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
We understand how something like this can really try your patience.
We request you to download AVG Ultimate in different browser and let us know whether you are able to download AVG Ultimate in your pc. To download and install AVG Ultimate please use the following link http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe .
Please feel free to contact us for any further assistance. Thank you.
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
To begin with, my computer is running Windows Vista, and it had AVG 2012 originally installed on it, but when I did the update to the latest release (2016), I got the 0xC0070643 error when the installation failed. At this point, I tried AVG Remover, but it just crashed. I tried installing Avast, but it said that AVG 2012 was still installed. I scrubbed everything related to AVG from the Registry and the files, but the error came up at the very end of the installation process every time.
In the final remote support session, the technician did the folllowing:
- Looked in Programs and Features to see if AVG or any other antivirus was installed. None were.
- He unnecessarily (imo) uninstalled Super Antispyware.
- He deleted everything in a few TEMP folders.
- He downloaded and ran the AVG Sysinfo program that sent a file to AVG for analysis and escalated me to their Advanced Experts because they needed to analyze the Sysinfo results to determine what was wrong.
- I got an email from Advanced Expert syupport folks giving me the hours for their advanced support and a new link for the remote control session.
- In the Advanced Expert remote session, the new tech then did the same basic stuff, then tried starting the BFE Service (Base Filtering Engine) manually as it was not running.
- He could not start it manually, so he went into the registry (HKLM\System\CurrentControlSet\Services\BFE) and changed the Permissions for Users and Administrators to Allow Full Control.
- After doing this, he was able to start the BFE Service and then ran the AVG installer, which successfully concluded.
I fail to understand why I was not able to just get someone to tell me to do this. For anyone with a reasonable amount of technical acuity, these steps were very simple and would have saved me a lot of tume.
In the end, I am happy, but having to go through this was unnecessary.
AVG still makes a great product, they just need to rethink their policy on publishing these kinds of fixes.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback http://avgclick.me/AVGfeedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Please feel free to contact us for any further assistance. Thank you.
If your reponse to "Joji" was meant for me (my name is Dave), then I already filled out the Feedback survey and said the same thing I posted above. My intent for posting the message above was to help others seek answers before they had to go through what I did with remote support.
Dave
I sincerely apologize for the inconvenience caused. Thank you for taking time and explaining the issue you have went through. We appreciate your valuable effort in trying to help others. Thank you.
For many people who have the error code 0xC007043 the AVG installation
I solved the problem on 64-bit W7
1) Delete Maj: KB 2918614 and KB 3072630.
2) Uninstall AVG with the utility AVG_remove
3) Cleaning Ccleaner
4) Re-install AVG.
Excuse me for the translation of the language, I wanted posted here because many users have no answers related to this problem.
For me it running.
Michel
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Hey guys, I got the same issue. I keep trying to install and I get error 0xc0070643.
Tried the BFEfix et all and still keep getting the error.
Can anyone help?
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast etc.. on your PC, If so please uninstall the conflicting applications. If not, please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled download the installation file using the link : http://www.avg.com/us-en/download to reinstall your AVG program.
We apologize for the inconvenience caused.
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Cristina, Quote 'I tried uninstalling Avast and McAfee'.. For future ref., Just a point to note, you should never ever have more than 1-AV prog installed on your system otherwise you'll probably encounter a conflict situ.. If you're using AVG that's all you'll need.
AVG Guru
WARNING!
I tried using Kishore's instructions and I'm not able to control my PC now!
I ran the AVG remover exe link he supplied and immediate found the browser downloading the file over and over again. At the fourteenth download I powered down my machine.
When I restarted, AVG was gone, but it would not allow me to reinstall. My Network drive was no longer accessible and when I tried to google, or return to this forum, my browser would just keep flipping to weird sites. Flashes, that appear like balloons then appeared on my screen.
I shutdown my PC and haven't turned it on since!
We apologize for the inconvenience caused.
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Sorry for the inconvenience caused.
We have resent the email instructions to get additional support.
Please check your inbox and also your spam folder.
Thank you.
Then I ran into the same problem this long thread is about.
I DID run the various tools recommended here, and AVG definitely is completely gone from my PC - still, I cold not install AVG Free, I always got this error.
I sovled it by installing another anti-virus software. Again, AVG was definitely gone, I ran the removed, I ran CCleaner, I ran AVG_BFEfix.exe too. Nothing helped to get AVG installed. I had no trouble at all with another vendor's product.
This problem-thread is amazing - so long and always the same reply. I sure would not want to be the service rep. who has to answer to all us irate users, but I also think it's really weird what is happening here, and for so long by now.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, please share it here http://avgclick.me/AVGfeedback . Than you.
Error code: 0xC0070643
Description: Event exec_finished
I've already uninstall my previous antivirus but I don't know why it still doesn't work. Please help me thanks.
We are sorry to hear about the inconvenience caused. Could you please let us know whether it is a free version or a paid version of AVG you are using?
I contacted the AVG support and I got THE answer.
This error occurs due to insufficient privileges for the installation of AVG (in my case on Windows 10 32-bit).
A tool : "AVG_ResetAcccess" must be used to solve the problem and restart the installation.
Here is the link to Reset_Access =http://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_ResetAccess.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLfRs%2BreX9UQ2NQxfdTnLxoQuPZoaJ3aS2lGOH2yVFEHVdQKrTtu3ghLdRV6JwCNSH5PpBaLZm2o9qLLMYSgCdSz
Hope this help.
We appreciate your valuable effort in helping others to get the issue fixed. Your patience is much appreciated.
Thank you.
Madelyn, Quote "Have uninstalled McAfee".. Did you download & run the McAfee total removal tool.... (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)?.
AVG Guru
I have been getting this same error "Installation failed" with error code 0xC0070643. Please email me the fix as well.
Sorry for the inconvenience caused.
Do you get as "Description: Event exec finished" message along with this error code 0xC0070643?
Yes, of course!
I used paid version.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
There is no right answer for this problem or you only have your: "We have sent you an email..." ?
Could you post the right solution for this problem with installation of your software or we have to send AVG in recycle bin.
We know that you are selling your product, but could you post the right solution for this problem?
Otherwise quit free version of your product.
Kind regards.
Please accept our sincere and unreserved apology for any inconvenience this may have caused you. It is to keep you informed that the Error code: 0xC0070643 Description: Event exec_finished is a general error while installing the AVG program and it will be caused due to different criteria's of the issue's. That's the reason we are providing with the basic trouble shooting steps and if it fails we will be providing you with additional advanced level of support in resolving the issue.
Thank you.
I am also having this issue "Error code: 0xC0070643, Event exec_finished" I've tried using these fixes but haven't had any luck so far. Can I receive the email with the proper instructions to solve this issue please.
Thanks
Since you have tried with the basic troubleshooting step's. We have sent you with the email instructions to have a better assistance to resolve the issue.
Thank you.
Hello
I am also having this issue "Error code: 0xC0070643, Event exec_finished" I've tried using these fixes but haven't had any luck so far. Can I receive the email with the proper instructions to solve this issue please.
Thanks
We have sent you an email containing the instructions to have a better assistance in fixing the issue. Please feel free to contact us for further assistance.
Thanks for any suggestion.
Hello,
I am also having this issue "Error code: 0xC0070643, Event exec_finished" I've tried using these fixes but am also not having any luck solving this. Can I please receive the email with the proper instructions to solve this issue?
Thank you...
We have sent you an email containing the instructions to have a better assistance in fixing the issue. Please feel free to contact us for further assistance.
Thank you.
runnning windows 8 (maybe 8.1) need to get something up and going on my compture so please can you send me the fix. cheers
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Sorry for the inconvenience caused.
Yeah sure, we can send you the email.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Hi there,
I am having issues with AVG. It tells me to uninstall however when i attempt this it brings up the following error 0xC0070643.
I can see that you have sent other users an email. Can you please also email myself a copy.
Thank you
Today i tried it again, the error persists.
Could you please just post the solution you are sending via email somewhere here, since there are an awful lot of people with this problem.
Thanks T.
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
I keep getting same Error code: 0xC0070643. can you please email me the solution so i can install AVG
Thank you
I am also having serious trouble installing AVG on my laptop. It is running Windows 8.1, and I cannot use AVG as it is giving me the error code 0xc0070643 when I try and run AVG. I have the Pro version, and it is telling me that I need to re-enter my license, but on my AVG page, it says that no license is required.
I am also unable to reinstall, or uninstall due to this error code. Please help!
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
I keep getting same Error code: 0xC0070643 Event exec_finished.
I've tried everything and I can not re-install.
I remove old AVG with: AVG Remover.
I run AVG BFE Fix, but nothing
Clean my PC, optimize my connections ... and no, I can not re-install AVG.
Can you please email me the solution so i can install AVG?
What do I do?
Please help... Email: guillecons@gmail.com
Thank you
@ Guillermo Consolini
Guillermo, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
AVG Guru
I am having same problem when trying to install AVG - error code 0xC0070643 Description event exec finished.
Please send me the mail you've been sending to other users with this issue. Thanks
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
What should I do?
Could you please let us know whether it is a free version or a paid version of AVG you are using?
Thanks for your prompt response.
I am using the free version, and trying to update the software
Thank you for the information. To resolve the issue, please remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install AVG Antivirus Free based on your OS (32-bit or 64-bit) .To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Antivirus Free for 32-bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
To download AVG Antivirus Free for 64-bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please follow the above instructions and let us know the status. Thank you.
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
thanks
We are sorry to hear about the inconvenience caused. Did you try run AVG remover tool to uninstall AVG completely and re install? Also please uninstall any conflicting anti virus program. Thank you.
Like many users above, I am also receiving the error code: 0xC0070643 Description: Event exec_finished
I am trying to uninstall, so i can reinstall just the free version. please help. thank you!
We are sorry to hear about the inconvenience caused. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file. Thank you.
I ran the remover and installed the 64bit version like you said. Now I have a trial version. I just paid $59.00 for the full version. How does this work?
We understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Protection multidevice (1 year subscription) on 2016.1.26 and it expires on 2017.1.26. Please be informed that AVG Protection comes under AVG Zen product. To install AVG Protection please click on the following link to download the file http://files-download.avg.com/inst/mp/AVG_Protection_806.exe and to activate it http://avgclick.me/ActivateZen .
Please feel free to contact us for any further assistance. Thank you.
My question is why is AVG corrupting the C++ installs? I'm getting really close to demanding a refund. Your anitvirus isn't worth the headache.
The Microsoft application that is discussed here is the application that is necessary for the AVG program to function perfectly on the Microsoft operating system. Only if that file is installed perfectly, AVG program can work on Windows.
Did you download the Microsoft tool from this link: http://www.microsoft.com/en-au/download/details.aspx?id=30679 and install it on your PC?
Got stuck on AVG Protection, then got this problem..
Error code: 0xC0070643
Description: Event exec_finished
Can someone help please?
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.
I apologize for the inconvenience caused. I really appreciate your efforts to resolve the issue. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
Glad to know that your issue got resolved.
For few of our customers, the normal uninstallation from control panel and installing AVG would work but for many of them using AVG remover tool will fix the issue, that is the reason we provide the remover tool to our customers.
We do appreciate you for sharing this here.
Please feel free to contact us should you need any assistance.
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
after running avg remover do not restart the computer yet proceed to step 2
2. download and run power tool
https://www.macecraft.com/downloads/jv16pt_setup.exe
just run the setup and once completed open program, select regsitry tool then registry finder
type avg on box and click start, this will scan al traces of avg on registry.
once done will show result check the box to select all then delete , you will be prompted to backup registry just select no and then just hold the Y on keyboard it will continuously delete the found registry, once done click close, do note restart the system yet proceed to step 3
3. download and run net framework repair tool
https://download.microsoft.com/download/2/B/D/2BDE5459-2225-48B8-830C-AE19CAF038F1/NetFxRepairTool.exe
run the tool click next then finish, now you can restart the computer
once restarted install the avg program and cross your fingers
Thank you for your posting.
We do appreciate you for sharing this here.
Thank you.
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Please send it to me.
Cheers
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.
I tried most of the options written above (run the McAfee removal tool, run the AVG remover.exe, run CCleaner, reinstall AVG, reinstall the 64 bit version), but the problem isn't solved.
Could you please send me an emial with further instructions please?
Thank you!
Sorry for the inconvenience caused.
We really appreciate your patience and efforts.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
I am also having this problem and error code for months now... I had given up trying to fix it but recently gave it another try and I still can't install... Please send me an email as well to fix this.
Thanks
Sure, sorry for the inconvenience caused.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
We have sent you an email containing the instructions to have a better assistance in fixing the issue. Please feel free to contact us for further assistance.
I have been using AVG for years without any problems until 3AM this morning when Windows 10 did an update. After a restart AVG had a "License Error" and asked me to re-enter my license number....how on earth was I to know my license number for a free version?
At this point i decided to un-install AVG and try to re-install it to resolve the problem.
To my astonishment, I noticed there was an install in my programs and features called "AVG" and "AVG Protection" which was installed today.....I did NOT request this software to be installed.
It will NOT allow me to uninstall it, so I have used the AVG Remover tool
Now, It will NOT allow me to install a new version of AVG without it giving me this AVG ZEN software which I do not want....
I really hope this new AVG update is not permanent, as I will simply find an alternative Anti Virus for me personally.
Why should users be sent an Email with further instructions!? Stop wasting our time and put the instructions in plain view of everyone to help them.
Error code: 0xC0070643
Description: Event exec_finished
Tried everything for over 4 hours to fix this.
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Thank you.
We apologize for the inconvenience caused. Are you trying to install a paid or free version of AVG program? To resolve the issue, did you earlier try to uninstall AVG using "AVG Remover Tool" and then tried reinstalling your AVG program? Thank you.
Cheers
I encountered the same problem. Pls. send me the email for resolution. Many thanks.
We have sent you an email containing the instructions to have a better assistance in fixing the issue. Please feel free to contact us for further assistance.
Thank you.
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
i have a brand new laptop and have removed the mcafee that was installed on start up.
i have been told 'success' and to restart but it has not worked.
before that i recieved the unsuccessful error about 5 times.
please send through an email with instructions on how to solve this.
timwilkes316@gmail.com
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Thank you.
We understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
I've just got a new laptop with Windows 10, experiencing the same problem as everyone else (0xC0070643 -- Event exec_finished)
Could you please e-mail me the solution?
Thank you.
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Hey AVG I am having the same problem...
0xC0070643
Could you e-mail me the fix, as this is very annoying.
Thanks,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Mostly this error is occur due to anyother Antivirus program or previously installed AVG on your system.
Is there any other Antivirus program or AVG program installed on your system? If so, please uninstall it and try to install AVG on your system.
Thank you.
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
I had to uninstall AVG free (via AVG removal tool) to fix a missing MSVCR110.dll issue (via a repair of Visual C++). Apparently an issue linked to an update of Windows10 (see https://support.avg.com/answers?id=906b0000000DA0pAAG).
However, when trying to reinstall AVG Zen (free protection), despite several attempts, I always get at the end of the process the error code "0xC0070643" - Event exec finished.
As the problem seems to be widely shared (it occurred on my two ASUS laptops!), would it be possible for AVG support team to publish a fix that works on this thread ?
Thank you for your cooperation
We apologize for the inconvenience caused. We appreciate your efforts to resolve the issue. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
0xC0070643 Description: Event exec finished.
I have wasted hours trying to fix this, please email the support notes.
error code 0xC0070643
description Event exec_finished
Any help?
We apologize for the inconvenience caused. We appreciate your efforts to resolve the issue. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Our senior technician will provide you alternative solution to resolve the issue. Thank you.
0xC0070643 Description: Event exec finished.
I have tried everything that has been suggested.
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Sorry for the inconvenience caused.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Here is a link to the instructions: https://drive.google.com/file/d/0B6gPWZ2emCXLVU9QUkhaRDVpRVU/view?usp=sharing
***I would recommend performing these steps not connected to the internet, because you will have no antivirus software installed at some points, just to be precautious. So be sure to download the instructions and the three installers in the instructions prior to starting and look over the conflicting applications list, all links are in the instructions.***
Thank you for sharing the instructions that worked for you.
We really appreciate your efforts.
Sorry for the inconvenience caused.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Start by downloading a program called ccleaner at https://www.ccleaner.com/ccleaner
Select the free version, download, and install it. When you get it running, click on "Registry" on the left hand side. Then you will see a blue button that says "Scan for Issues", let it scan for at least 10 minutes or until it says its complete, then press "Fix selected issues" and tell it to fix ALL of the issues it detected. Then try running avg install and go through the whole process of restarting your computer and it should work.
I tried probably every other method including using 64 bit java since the computer I use has 64 bit windows, but that didn't work. It turns out that many of the registry files aren't setup properly so programs that use permissions like Avg's firewalls can't install or work correctly unless the registries are repaired.
Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
Sorry for the inconvenience caused.
Have you followed the remover tool instructions?
I have the same problem. 64-bit system, tried the BFE fix however that didn't change a thing. I'm trying to install the free version.
Could you please provide me with the support to properly install avg free?
Best regards
We understand how something like this can really try your patience.
To get this issue fixed, we request you to run AVG remover tool in your pc and then install AVG antivirus free back in your pc.
To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for any further assistance. Thank you.
So I've been running into the same issue as well. Deleted AVG through the AVG removal tool provided in the link, and then try to reinstall AVG Free through the other link provided. Just for your information, been running Windows 10 64 bit and no problems with AVG whatsoever till earlier this month.
So do you mean after using remover tool and the offline installer link for AVG free antivirus you were able to install AVG successfully?
We apologize for the inconvenience caused. We appreciate your efforts to resolve the issue. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
We regret for the inconvenience caused. Could you please let us know whether you have installed the Free version of the AVG program on your PC? If so please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled please follow the instructions on the article http://avgclick.me/InstallFree to reinstall your AVG program.
Could you please email me the solution?
Thanks
I bought a new pc with windows 10. I also keep receiving the same error as miss. Fedotovaite is getting.
I followed every step that was mentioned in this topic to solve the problem. Unfortunately without any positive result. Is there any chance to help me and get this thing running again?
Thanx and greetings.
AVG Guru
Luc, Is there any 3rd party AntiVirus already installed on your new Win 10 PC?. Also what's the situ with Windows Defender?.
AVG Guru
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
I have the same problem as well, I turned from windows 7 to windows 10, my avg is desappered and when I try to install I got the same Error code: 0xC0070643.
Can I have the email to connect with techincal support?
Thank you
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Changed video cards in my system, after that AVG was asking me for a Key (not suposed to since use an account instead).
Anyway, I provided my 2015 and seemed to work but later again asking, asking...
Tried uninstall AVG properly but had an error,
I remover 32 and 64bit, reboot and try installing
Tried to install AVG Pro but it fails at 87% of the installation...
Error code: 0xC0070643
Description: Event exec_finished
Tried AVG_BEFix, reboot and try, but same error while installing...
Finally ran the Disgnose Setup 2013, got the zip file saved, and also sent it by email.
Have no response from your team in all day.
I ended in buying the Ultimate version to get also the rest of protection.
Failed to install also.
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallUltimate .
Please be informed that AVG ultimate comes under AVG zen product, The license number for the AVG zen product is not physically visible for us. You have to use your My account username and password to logon in to your AVG Ultimate.
Please feel free to get back to us for further assistance.
Thank you.
We regret for the inconvenience caused to you. Did you use to install AVG using the offline installation file as suggested?
thank you.
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
I am having the same problems.I am getting the same error.
Error code: 0xC0070643
Description: Event exec_finished
What else can I do?
Sorry for the inconvenience caused.
Have you tried reinstalling AVG program using the AVG remover tool?
Yes have tried that but still getting the same error.
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Same problem here, Windows 10, 64-bit os. Followed all the suggested steps, no improvement. Having deleted the default anti-virus to switch to AVG, I hope I can count on your prompt support.
Sorry for the inconvenience caused.
Have you tried reinstalling AVG program using the AVG remover tool?
Thanks a lot for the quick respose. I did try the remover tool and all the steps your colleagues suggested to other users, several times unsuccessfully.
One of the comments here suggested to switch off the computer after running the remover, instead of restarting it, which helped, in combination with manually deleting all avg-related files (for some reason, these were not affected when running the remover tool), finishing with the CCleaner. So after 3 hours of struggle, the problem is soved. Hope you can provide more specific instructions to the topic above so users can save time browsing through dozens of comments of others.
Thanks a lot anyway!
Glad to know that your issue got resolved.
Thank you for sharing the work around inorder to help other customers.
We really appreciate your efforts.
Please feel free to contact us should you need any assistance.
Have a great day!!
Sorry to know that you are facing the same issue.
Have you followed the remover tool instructions once?
I am also receiving the following error message when trying to download AVG on my new Windows 10 laptop: 0xC0070643 Description: Event exec_finished
Could you please send me the e-mail instructions for additional support?
Thank you in advance!
Sorry to know that you are facing the issue.
Have you tried using the remover tool once?
Could you please send me the e-mail instructions for additional support?
Thank you in advance!
Sorry for the inconvenience caused.
Have you followed the remover tool instructions once?
Could you please send me the e-mail instructions for additional support? Above was mentioned that only this would solve the problem.
So, what am i going to tell my customers? Can tou tell me that?
I also have a TuneUp installed i can't remove. Also not with Remover Tool though that tool recognizes TuneUp. And also no, ik don't want to contact support.
The worst is that when something strange happens a computer the first thing i do is removing AVG and see if the problem is gone. I have never had that with AVG.
May be this is the wrong forum (HomeSupport) but this is the correct error.0xC0070643
FIXED IT!! It took an hour and trying different solutions posted on here. For those of you that are still struggling, there is hope!
I followed the insructions set forth by "R M" on Feb 21, 2016. Those are
(1) Use AVG Remover. Do this fully, let your computer restart. Do it again. Let the computer restart. Then shut it down (do an actual shut down, not just a restart) [When I was doing this, I actually did a couple shut downs--one after the first AVG remove cycle and another after the second]. Power it back up.
(2) Delete the AVG Remover.
(3) Re-download AVG from the links that Divya posted (See below). Her comment was:
Click on the link below to uninstall AVG:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Once uninstalling, please follow the steps below to reinstall AVG Free.
To determine whether your OS is a 32-bit or 64-bit, please click on this link.
http://support.microsoft.com/en-us/kb/827218
After determining the OS please select the correct installation file to install AVG Antivirus Free
Click the link below to install AVG Antivirus Free (32 bit):
http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
Click the link below to install AVG Antivirus Free (64 bit):
http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Thank You. Please feel free to contact us for any further assistance.
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. If you are facing any further issues with AVG program please let us know and we are happy to assist you. Please feel free to contact us for further assistance.
Thank you,
Kishore, AVG Customer Care.
so after the computer reset im getting this error code from installation
"Error 0xC0070643 Description: Event exec_finished"
It is really annoying i tryed the "AVG_BFEfix"
And the "AVG Remover" and nothing worked and i really need some help because this is the only antivirus i trust
P.S sorry for my spelling im only 9 years old
We apologize for the inconvenience caused. We appreciate your efforts to resolve the issue. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
Alan H.
Hey, i have the same problems.
i get Error 0xC0070643 Description: Event exec_finished, when it's almost finished downloading.
I hope someone can help me.
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
1) Uninstall AVG Zen/Protection from your computer.
- Right click Start Menu
- Click Control Panel (Make sure its on Small Icons (Top Right Corner))
- Select Programs and Features
- Uninstall AVG Zen
2) After completion of the uninstallation (Restart if prompting), download and run the AVG Removal Tool (Found here: http://download.avg.com/filedir/util/AVG_Remover.exe). Once done, restart you computer.
3) After restart, navigate to C:\Program Files (x86)\AVG; select and delete everything. Most likely, you will be asked to skip a certain file that is in system use (Usually one of the .dll's found in the AV file). Press skip and continue with deleting the rest of the files, then go in the AV file, select all and delete and the file that is in system use will reveal itself. After this, just leave it.
4) Repeat step 2 of running the AVG Removal Tool.
5) After the restart, download and run CCleaner (Found here: https://www.piriform.com/ccleaner/download/standard)
- Once open, navigate to the 'Registry' tab, select 'Scan for Issues', it will find many, some of which will be the AVG registry links we are looking for.
- Once done, select 'Fix selected issues', it is advisable to backup the registry just in case (Process will very rarely fail).
-This will remove these registry links.
6) Navigate to C:\Program Files (x86)\AVG; this should be removed. If it isn't, either:
- Attempt to delete it again by selecting all and deleting.
- Running the AVG Removal Tool again.
This process has cleaned AVG completely from your computer.
7) Download (Don't run just yet) the latest AVG Installation File (Found here: http://www.avg.com/au-en/thank-you?product=free-gsr&build=freegsr-800; Alternative: http://free.avg.com/au-en/free-downloads - Under AVG Protection, select Free Download)
8) Navigate to Downloads from Start Menu:
- Start Menu
- File Explorer
- Downloads from Left Column
9) File the AVG Installation File:
- Right Click and select Properties
- Go to the Compatibility Tab.
- Under the Compatibility Mode box, tick the box 'Run this Program in Compatibility mode for' and select 'Windows 7'.
- Click 'Apply' and then 'Ok'.
10) Double click Installation file it should install as normal.
Please note that this will run AVG as it would in Windows 7, AVG will still need to bring a newer AVG version that will resolve this problem permanently.
Hope this solution works for you.
I have done everything from completely clearing out the AVG from uninstall program, to closing all the AVGs in my task manager bar, to using the AVG tool remover to remove AVG and I have cleared the reg AVG folders a couple times. Nothing seems to work and I'm stuck with installation failed.
Error code: 0xC0070643
Description: Event exec_finished
Sorry for the inconvenience caused.
If you are getting this 0xC0070643 Description: Event exec finished error message while installing AVG then it has to be dealt only by our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thanks
Sorry for the inconvenience caused.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Sorry to know that you are getting the same error code.
Have you tried using our AVG remover tool once and installing AVG program?
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Sorry for the inconvenience caused.
We have sent you an email instruction to get connected with our additional support team.
Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please check for the email on spam or junk folders if it is not present in the inbox.
Please feel free to get back to us for further assistance.
Could you please brief the exact issue you are facing with AVG? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
I have done everything from completely clearing out the AVG from uninstall program
Error code: 0xC0070643
Description: Event exec_finished
Sorry to know that you are getting the same error.
We have sent you the email instructions to get our additional support.
Please check for the email on spam, junk and inbox folders.
Thank you.
We apologize for the inconvenience caused. Did you try installing your AVG program after removing AVG traces using AVG Remover Tool? If not, please remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/us-en/download .Thank you.
I want to install AVG free antivurs on my thinkpad P50 running windows 10, build 10586. However, it fails with Error code: 0xC0070643 Description: Event exec_finished.
I tried to remove AVG using AVG remover-restart-manually delete remover-reinstall, and it failed again with the same error. I also checked that this computer has no antivirus on it.
I have saved the avginstallLog, but I don't know how to share with you...
I will appreciate if anyone could help.
Thanks very much in advance and I'm very surprised to know AVG still haven't figure out this issue since windows 10 has been out for a while....
We regret the inconvenience caused. We appreciate your efforts to resolve the issue. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support and our senior technicians will check for the alternate solution. Thank you.
Here is the recommendations that work for them. bySubmitted by Steven Weier , R.M and Divya
FIXED IT!! It took an hour and trying different solutions posted on here. For those of you that are still struggling, there is hope!
I followed the insructions set forth by "R M" on Feb 21, 2016. Those are
(1) Use AVG Remover. Do this fully, let your computer restart. Do it again. Let the computer restart. Then shut it down (do an actual shut down, not just a restart) [When I was doing this, I actually did a couple shut downs--one after the first AVG remove cycle and another after the second]. Power it back up.
(2) Delete the AVG Remover.
(3) Re-download AVG from the links that Divya posted (See below). Her comment was:
Click on the link below to uninstall AVG:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Once uninstalling, please follow the steps below to reinstall AVG Free.
To determine whether your OS is a 32-bit or 64-bit, please click on this link.
http://support.microsoft.com/en-us/kb/827218
After determining the OS please select the correct installation file to install AVG Antivirus Free
Click the link below to install AVG Antivirus Free (32 bit):
http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
Click the link below to install AVG Antivirus Free (64 bit):
http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Thank You. Please feel free to contact us for any further assistance.
Thank you for your kind steps to get the issue fixed.
We appreciate your valuable effort in trying to help others to get there issue fixed.
Thank you.
AVG Guru
Thanks
Sorry to know that you haven't received our email.
We have resent the email again.
Please check for the email on spam, junk and inbox folders.
Sorry to know that you are facing the same issue.
We have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if the email is not present in the inbox.
Could you please send me the email instructions?
We apologize for the inconvenience caused. Are you trying to install a paid or free version of your AVG program? We also request you to make sure if you have followed these instructions. Please remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/us-en/download .Thank you.
We are sorry to know that you are still getting the 0xC0070643 error for the AVG installation.
In this case, we need to analyze the log files, so we have sent you the email instructions on how to collect the log files.
Please check for the email on spam or junk folders if the email is not present in the inbox.
I have AVG 2016 installation error "0xE001D012" Description: Event exec_finished
I need urgent solution, please.
I'll never be buying AVG security again, total waste of money
1) Remove AVG thru Windows Settings APP remover (If its not there dont panic..lol)
2) Download the Latest edition of AVG Remover Software
3) Run the AVG Remover Software (This will pop up command promt and run...it will then ask you to restart computer...once u restart the software will finnish running)
4) Remove/Delete the AVG Remover Software.
5) Go Download CCleaner (It's Free, and if u already have it good for you)
6) Run CCleaner with Default checks in place.
7) Now Run the Registry Cleaner on CCleaner (Before you run this you might want to save a log of the entries...it will ask you)
8) RUN REGISTRY CCLEANER AGAIN (this is the key because usually the first time leaves some bits over so you MUST run again 2-3-4 Times etc as long as there is no more registry errors.
9) Re-Start your computer after Registry Cleaning.
10) Install AVG (ANYTHING) and it will run....
Good Luck and a Big Thanks to Eric Olmedo check out his pdf---> https://drive.google.com/file/d/0B6gPWZ2emCXLVU9QUkhaRDVpRVU/view?usp=sharing
Could you help me?
Have you tried the step suggested by the "Big worm" ? If not please try those and see if that fix this installation error?
If you still have any issue, then we need to escalate this case to the concerned team.
Thank you.
We really appreciate your efforts in bring this solution to us. We hope this will be very helpful for our customers.
Thank you.
We apologize for the inconvenience caused and certainly understand the frustration. Please visit https://support.avg.com/business?l=en_US to get help with your AVG Business edition support. Thank you.
J O, Just for your info initially you should actually have posted in this Community support area (https://support.avg.com/answers?dt=login&feedtype=RECENT_REPLY&dc=Business_products_v2&criteria=ALLQUESTIONS&).
AVG Guru
avg error code 0xc0070643
I have already tried to use the AVG_Remover and AVG_BFEfix. Neither of those tools were able to fix my issue. What do I need to do to fix this issue?
We suggest not to send multiple post for the same issue. In future please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!.
Please click on this link for the answer for your previous post https://support.avg.com/answers?id=906b0000000DQ12
Thank you.
@ bob smith
Bob, Please use that topic when posting. In future please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!. Please try to keep whole conversation in one question/thread to speed up resolution.
AVG Guru
I am trying to install my AVG internet security Business Editition on on my new Acer TMP259 laptop. the installaion fails and I get this erro code: 0xC0070643 Desxcription: Event exec_finished.
I ran AVG reset, remover, SR policy, BfEfix but still t fails.
AVG Guru
We are sorry to know that you have switched to other Anti-Virus. We can fix the issue by analyzing the log files, if you would like to give as chance, please let us know, we're happy to help you. Thank you.