AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Graham Hale Battle.net
After updating my AVG Internet security to the latest vertion 16.61.7538 it is preventing Blizzards Battle net launcher from working, they new all about it temparaly shutting down avg works it is down as a exeption and worked fine on the previose vertion
its not the firewall stopping this as its on as a exeption
Blizzard no all about this and no it the data bass that needs sorting
its not the firewall stopping this as its on as a exeption
Blizzard no all about this and no it the data bass that needs sorting
We understand how something like this can really try your patience.
If you feel that Blizzards Battle net game is safe and secure then we request you to add it in exception list. To add it in exception list please have a look at the following article http://avgclick.me/AddException .
Please feel free to contact us for any further assistance. Thank you.
We apologize for the inconvenience caused.
Please be informed that we have launched the latest version of AVG 2016 version. Hence we request you to uninstall the older version and then install AVG 2016 to get your issue fixed. You can download it from www.avg.com/download . And get back to us if you still face the same issue, so that we can assist you better.
Please feel free to contact us for any further assistance. Thank you.
so one of you companise are to blame and yes i have put this as a exception
Thank you for informing that you have our latest 2016 version installed and confirming that you have already tried adding the application to the exception.
In this case, we request you to get our additional support.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
i have de same problem, I found out that AVG Web security is the cause for that problem.
if you turn it off, battle net starts.
Exception list does not help or a new installation (AVG). Pls fix that XD
I use AVG Free.
I have spoke with blizzard and it is ever since AVG's last update i had a online with tecnical suppoet in AVG and he tried everything that he was aloud to do and nothing fixed the issue other then turning this off so what is AVG doing that we the user are not in control of that is blocking a program
I hope this is a temporary problem and will be fixed in the next Update.
AVG Free latest , hope this get cleared soon
On verifying your records I can see that our T2 level senior technician had contacted you via email with the instructions to get connected to them. I suggest you to follow the email instructions to get connected which will help our technician to resolve the issue. Thank you.
We regret the inconvenience caused. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
I have exactly the same issue with AVG AntiVirus Free (Version 16.61.7538) on Windows 8.1, 64 bit.
Since the last update I'm unable to launch Battle.net and any of Blizzards games. I also added Battle.net to the exceptions list, without success. I would appreciate any help to solve this problem, because I don't want to uninstall AVG :P
Thanks in advance
We are sorry to know that the issue persists even after adding the program to 'exceptions' list. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
I have updated my AVG to the latest version.. PLEASE can anyone help me to fix this instead of tempary disable my avg and launch the game!!
I tried add every launcher and game (every application folder) into the expectation.. but still not working!!!
AVG free (version: 16.61.7538) Firearm version (1.62.1.59918)
Upon checking your previous case record we see that your case got escalated from level two to three technical team.
This escalation was done yesterday and it will take some time for them to analyze your issue and reply to you via email.
Your patience is much appreciated.
Sorry for the inconvenience caused.
We have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
We regret for the inconvenience caused. This issue has been escalated to our higher technical team and they are working on a fix. We will let you know once the issue is resolved. Appreciate your patience. Thank you.
1. the tec guy said he was a senior tec but did the same as the first
2. why didn't he look at the notes and tests the so call second tier did
3. he now says its gon to the developers so clearly there is a issues
4. Blizard id one of the three biggest software companise out there and have the biggest following so blocking them is a BIG MISTAKE
5. the exemtions do not work
6. why do the tecs do the same i do not belive i was with a senor tec if so he would of seen all the test done and actual do somthing about the issue
to recap
Blizzard is a Massive company that you AVG are blocking with out users permistion
We completely understand your concern..
Upon reviewing your case details, we see that your issue has been escalated to our senior level team. They are analyzing the issue and will get back to you via email shortly. Your patience is much appreciated.
Thank you.
Greetings,
I have ran into a similar problem. The battle.net launcher starts with AVG online, however, the program is very much dead - only the taskbar icon is functional, and allows only to use "Exit". Reinstall of battle.net launcher, running as administrator or putting the battle.net directory among exceptions did not resolve the issue. Only temporarily stopping AVG protection did. Allowing AVG protection once Battle.net launcher starts however doesn't seem to interrupt its function - at least I haven't observed such behavior yet.
The described behavior started occuring only after I updated from AVG Free to AVG Ultimate today (Czech version); I am using Windows 10 64-bit, updated from Windows 8.1 Pro. I haven't observed any similar problem with any other application yet.
We are aware of this issue.
Few of our customer reported the same issue.
This has to be dealt by our additional support. I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Please feel free to contact us for any further assistance. Thank you.
that is a separet issue for windows 7 users
turning off link scanner and websafe lets battle net open but not connect
this is a issues with the developers and they need to sort this
I would request you not to post multiple threads for same issue. You won't obtain an answer to your query any faster! Please refer your other posting via
https://support.avg.com/answers?id=906b0000000chey .
Thank you.
Could you please confirm whether you have added the files to the exception list using the instructions on the article : http://avgclick.me/AddException ? If not please try to add the application and check whether it resolves the issue.
Thank you.
Please let us know the version of AVG program you are running on your PC to assist you further.