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Kian MeliaKian Melia 

Using my code

Dear AVG Team!
Trying to add purchased code I have a message (after accepting the code itself) - Sorry, something went wrong ... What is that "something"? Name, Surname, e-mail address, postal code (all is exact as in my account). Any idea? Need more info?
Best Answer chosen by Kian Melia
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Kian,

We're glad to help you with the activation process.
Upon checking your account, we're unable to find any subscriptions. You might have used your alternate email address to purchase or purchased from a reseller.
Please let us know if you've purchased the program from a reseller.

All Answers

Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Kian,

We're glad to help you with the activation process.
Upon checking your account, we're unable to find any subscriptions. You might have used your alternate email address to purchase or purchased from a reseller.
Please let us know if you've purchased the program from a reseller.
This was selected as the best answer
Kian MeliaKian Melia
I have purchased from a reseller, however the code lets me through its when entering my details that i am stopped.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Kian, we have sent you an email to your registered email address.

Please reply back to the email with the requested information.
Shawn BrownShawn Brown
I have the same issue as the person above.  The forum says solved but not verified by the person asking for help.  I ordered off of Amazon and it lets me enter code says thanks then moves on to where I have to put my information in and then all you get is "Sorry, something went wrong".
Shawn BrownShawn Brown
Why does it even ask for postal code? there isn't a place to enter on my profile.  I have a programming degree and this is the most convoluuted way to entert a code I have ever seen.  Are you trying to make people go to other products?
Balasubramanian SBalasubramanian S (Avast) 
Shawn, we never want customers to leave us. 
If you have received a code for AVG purchase from a reseller, then it has to be registered through this https://www.avg.com/activation website.
It seems that you are trying to enter the code from the options available on the program settings. 
To assist you better, we request you to create your own post on this community or contact our chat team using http://this https://support.avg.com/support_tech_chat (http://this https://support.avg.com/support_tech_chat) link. 
This will help us to verify the code and provide further assistance.
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