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Brian ColtmanBrian Coltman 

Tune up PC 2015

Intergrator.exe failed to start program
Best Answer chosen by Brian Coltman
Brian ColtmanBrian Coltman
Hi Mathew,

Tried the suggestion from Allan Binch regarding unchecking browser setting, but it didn’t fix the issue.   So downloaded the installation file as per the link you supplied.

Notice it is a different version, 2015_387.exe, my original file was 2015_185.exe.  But the product key was not transferred as your suggested, so I was asked for a the product key.

Inserted TM41T-RAOHC-MRFM2-QVLJG-119PA-BO2PS, but a message stated that  there was an error. 

Have checked several times but still an error is stated.    I may have used the 2014 version product key as that is the only key I have. 

Have checked the emailed invoice and order confirmation for the 2015 version, both  dated 18-8-2014, and there was no mention of a product key.  

Seems only an activation was mentioned in the email, not sure if that is correct.

Tried uninstalling and re-installing again using the new file, but same result regarding a product key request.

Therefore I still need help re this issue as I now have no PC Tune Up at all.

Thanks

Brian

All Answers

Matthew SimmMatthew Simm
Hi Brian, if the problem persists I recommend that you re-install AVG PC Tuneup as a program file might be corrupted. Please follow these steps to re-install the program https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-download-and-install-AVG-PC-TuneUp. Your settings and license will be transfered during installation. Let me know how you get on.

Thanks :).

Matthew Simm
AVG Guru
Alan BinchAlan Binch
Brian, Have a look @ this Customer Support Article (https://support.avg.com/answers?id=kA0b0000000dayz).
AVG Guru
Brian ColtmanBrian Coltman
Hi Mathew,

Tried the suggestion from Allan Binch regarding unchecking browser setting, but it didn’t fix the issue.   So downloaded the installation file as per the link you supplied.

Notice it is a different version, 2015_387.exe, my original file was 2015_185.exe.  But the product key was not transferred as your suggested, so I was asked for a the product key.

Inserted TM41T-RAOHC-MRFM2-QVLJG-119PA-BO2PS, but a message stated that  there was an error. 

Have checked several times but still an error is stated.    I may have used the 2014 version product key as that is the only key I have. 

Have checked the emailed invoice and order confirmation for the 2015 version, both  dated 18-8-2014, and there was no mention of a product key.  

Seems only an activation was mentioned in the email, not sure if that is correct.

Tried uninstalling and re-installing again using the new file, but same result regarding a product key request.

Therefore I still need help re this issue as I now have no PC Tune Up at all.

Thanks

Brian
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