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J Eagles Recent update of AVG has caused my printer to stop working
Last Thursday, 19th March 2015 my printer worked fine. On Friday, when I tried to print something the printer took the paper then – nothing. I then spent the rest of Friday and Saturday trying to resolve the problem, uninstalling and reinstalling the printer driver and software and various other trouble shooting tactics until eventually, quite by chance, I sent something to the printer when my AVG virus checker was temporarily disabled and it worked. When my AVG virus checker was again enabled the printer did not work so a recent update of AVG must be causing my printer problems. I have now discovered the same complaint reported several times on this Forum so I am adding my problem. I hope AVG will rectify this problem with haste. I cannot keep turning the virus checker off to enable printing. I am using Windows 8.1. I am not using the AVG Firewall. Is this issue being addressed?
We are really sorry to hear this is happening on your systems. We have prepared the hotfix which will be released as an update soon.
However you can follow below mentioned steps to fix it now.
1. Disable the AVG Self Protection (AVG -> F8 -> AVG Self Protection -> uncheck "Enable AVG Self Protection" -> OK)
2. Navigate to C:\Windows\System32\Drivers
- Show hidden files and folders if you can't se this folder http://avgclick.me/DisplayHidden
3. Replace the relevant driver on the system
- 32bit (avgwfpx.sys) -
https://dl.dropboxusercontent.com/u/13011391/AV-6987/avgwfpx.zip
- 64bit (avgwfpa.sys) -
https://dl.dropboxusercontent.com/u/13011391/AV-6987/avgwfpa.zip
4. Restart your computer and try it.
Let me know how it goes.
All Answers
AVG Guru
For help on your issue please refer to kb.avg.com/articles/en_US/How_to/How-to-allow-or-block-all-connection-to-specific-IP-address/ and add your printer to white-list.
Thanks
We are really sorry to hear this is happening on your systems. We have prepared the hotfix which will be released as an update soon.
However you can follow below mentioned steps to fix it now.
1. Disable the AVG Self Protection (AVG -> F8 -> AVG Self Protection -> uncheck "Enable AVG Self Protection" -> OK)
2. Navigate to C:\Windows\System32\Drivers
- Show hidden files and folders if you can't se this folder http://avgclick.me/DisplayHidden
3. Replace the relevant driver on the system
- 32bit (avgwfpx.sys) -
https://dl.dropboxusercontent.com/u/13011391/AV-6987/avgwfpx.zip
- 64bit (avgwfpa.sys) -
https://dl.dropboxusercontent.com/u/13011391/AV-6987/avgwfpa.zip
4. Restart your computer and try it.
Let me know how it goes.
1. The links to download the files for the 32bit and 64bit systems are the wrong way round.
and
2. After rebooting my computer I needed to again Enable AVG Self Protection (AVG -> F8 -> AVG Self Protection -> check "Enable AVG Self Protection" -> OK)
I just fixed links thanks for meintionig it.
This looks like different issue. Could you please share as many details as possible about the issue with us? What printer do you have? Is it connected to the computer over network or USB? Is there any error message displayed? Screenshot http://avgclick.me/createascreenshot of the error message would be appreciated.
Thanks
For further queries or need assistance, feel free to reach us.
Thank for sharing valuable content. I have exactly the same problem (Epson Ecotank-15000 printer). I really want to resolve this problem becaue its urgent I want prints my childhood photos ffor birthday gifts. Please fix this issue AVG!!!!!!
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