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audiodg.exe has a trojan nammed SCGeneric1.XQG
Hello! the last Friday (06/02/2017) in the morning, when all the people begin to work on the company, a virus alert appeared on around 30 PC's, the infected file was "audiodg.exe" located in system32 folder.
The threat is called "SCGeneric1.XQG".
Can someone tell me if that's a false positive or a real threat? This happpened to someone? All info about it will be appreciated to solve this issue.
Thank you!
The threat is called "SCGeneric1.XQG".
Can someone tell me if that's a false positive or a real threat? This happpened to someone? All info about it will be appreciated to solve this issue.
Thank you!
It seems that you are using the AVG Antivirus Business Edition and hence we request you to contact our Business support using this link:
https://support.avg.com/business_contact_form?l=&retUrl=business to get further assistance on this threat issue.
All Answers
We're sorry to hear this. Please provide the screenshot of the threat detection appeared from AVG so we can assist you better.
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
In addition to the post:
Our team have unlocked and deleted all "audiodg.exe" files who was detected as a threat and replaced them with "healthy" "audiodg.exe" files that we get from PC's that are not in our network, but anyway we want know if that is a real threat or a false positive who will be solved with a new update.
Sorry if my english is not good.
Thanks!
Hello and sorry, I missed to post a screenshot but here is it is.
Tell me if it's useful or if you need another thing.
Thank you Balasubramanian!
Screen:
It seems that you are using the AVG Antivirus Business Edition and hence we request you to contact our Business support using this link:
https://support.avg.com/business_contact_form?l=&retUrl=business to get further assistance on this threat issue.