Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Victor PocilujkoVictor Pocilujko 

Windows 7 Playing up - Checksur.log entries relating to AVG

Hi

My PC has been playing up and I've done deep scans with AVG Free and it is showing as clear. When I was doing one of my reboots, AVG came up and said something was trying to stop AVG from starting and asked for confirmation on starting. I'm a fair way down the SFC and MSID track. My Checksur.log shows 12 entries as errors and they all seem to be related to AVG:-

"Checking Component Store
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avg.vc140.mfc_f92d94485545da78_14.0.24210.0_aa2852a4f2fb3c97    x86_avg.vc140.mfc_f92d94485545da78_14.0.24210.0_none_aa2852a4f2fb3c97    
(f)    CSI Missing Winning Component Key    0x00000000    x86_avg.vc140.mfc_f92d94485545da78_14.0.25325.0_none_abeb4fc4f072369b        
(f)    CSI Missing Winning Component Key    0x00000000    x86_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.25325.0_none_d7585f6ff4959666        
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..g.vc140.crt_f92d94485545da78_14.0.24210.0_8de82b78e2a2735c    amd64_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_8de82b78e2a2735c    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..g.vc140.crt_f92d94485545da78_14.0.24210.0_d595624ff71e9c62    x86_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_d595624ff71e9c62    
(f)    CSI Missing Winning Component Key    0x00000000    x86_avg.vc140.crt_f92d94485545da78_14.0.25325.0_none_b36a358eeba3b9b8        
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..g.vc140.mfc_f92d94485545da78_14.0.24210.0_ce167c85fbed1945    x86_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.24210.0_none_ce167c85fbed1945    
(f)    CSI Missing Winning Component Key    0x00000000    amd64_avg.vc140.crt_f92d94485545da78_14.0.25325.0_none_6bbcfeb7d72790b2        
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avg.vc140.crt_f92d94485545da78_14.0.24210.0_b1a7386eee2cbfb4    x86_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_b1a7386eee2cbfb4    
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avg.vc140.crt_f92d94485545da78_14.0.24210.0_69fa0197d9b096ae    amd64_avg.vc140.crt_f92d94485545da78_14.0.24210.0_none_69fa0197d9b096ae    
(f)    CSI Missing Winning Component Key    0x00000000    x86_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.25325.0_none_cfd979a5f9641349        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.25325.0_none_8fab2898e0196d60        

Summary:
Seconds executed: 215
 Found 12 errors
  CSI C Mark Deployment Not Marked Total count: 6
  CSI Missing Winning Component Key Total count: 6"

Has anybody come across anything similar?

I'm just about to try a CHKDSK /f to see if that will help. If not then I'll go to a Repair Install for Windows 7.

Cheers, thanks for any help/info.

Vic Pocilujko
Balasubramanian SBalasubramanian S (Avast) 
Hello Victor,

I understand your concern.
I request you to uninstall the "Visual Redistribulate" file of Microsoft from control panel.
Please follow the steps a mentioned in this article: http://avgread.me/1DEtNP0 to get into control panel "Uninstall Program" window.
When you are in the window please check for "Visual Redistribulate" and uninstall the files that you see in this name.
NOTE: Please do not install other Microsoft files.
Once it is uninstalled please use this link: https://www.microsoft.com/en-us/download/details.aspx?id=53840 to download the VC++ Microsoft file and run it. Complete the process by following onscreen instruction.
Reboot your PC and keep us informed about the status.
Victor PocilujkoVictor Pocilujko
Hello Balasubramanian

Thanks for the reply. I followed the instructions and rebooted but my problems are still there. Everything works when I boot the system but eventually programs, etc stop working. Things like the Sound Controller, Thunderbird and other programs won't start, Administrator CMD.EXE won't start, areas of the Control Panel aren't available, etc. Mty restore points from the last two years have disappeared. I think something has got in, looking through I can see one of my sons has tried to install Free WIFI, I've scanned the files with AVG and others but they report clean. Will go back to Safe Mode with Networking and re-run sfc and dism. Will let you know what happens.

Cheers

Vic Pocilujko
Victor PocilujkoVictor Pocilujko
Hello Again

Just tried running SFCFIX and DISM again. Same 12 files are still showing up.

Cheers

Vic Pocilujko
Akash ChandaAkash Chanda (Avast)
Hi Victor,
I appreciate your efforts in trying to fix the issue.
I'm checking it with my Senior Team and will get back to you as soon as possible.
Akash ChandaAkash Chanda (Avast)
Hi Victor,
I apologize for the delay.
Your patience and cooperation is much appreciated.
I suggest you to reinstall your AVG Anti Virus by following the steps provided in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product and run a Boot Time Scan.

If that doesn't resolve the issue, please Repair your Windows Operating System and check if that fixes the issue.
Ray RomychRay Romych
Got the same issue - getting Event ID 1001 with source "Windows Error Reporting" and error details: 
Fault bucket 3490756528, type 29
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601
P2: MissingWinningComponentKey
P3: x86_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.25325.0_none_cfd979a5f9641349

and PC is freezing while this error happens

and thats even after I uninstalled AVG and ran AVG Cleanup tool and AVG remover and installed VC++
I also noticed "AVG Web TuneUP" still under programs and features.
Any ideas?
Thanks
Midhun AloorMidhun Aloor (Foundever)
Hello Ray,

We're glad to look into this and help you.
We suggest you uninstall the AVG Web TuneUp using our Remover tool.
Refer to this article to uninstall your Web TuneUp using our remover tool.
We request you to check if the issue persists after the uninstallation.
Keep us posted.
Ray RomychRay Romych
Midhun Aloor - I did try AVG Remover (as suggested buy your link) - AVG Tuneup still thear and still getting that error.
Sarath PriyanSarath Priyan (Sitel)
Hi Ray,

To provide additional support, please create a new post/query in our community post or click on the link below to reach our AVG Technical support team.

https://support.avg.com/support_sales?l=en
Ray RomychRay Romych
Sarath Priyan - and whats wrong with this post? It describe exectly the issue I am having. What is the point of having multiple posts about the same issue?
Balasubramanian SBalasubramanian S (Avast) 
Hi Ray,

The reason we asked to create your own post, is to provide additional support, if necessary.
We request you to boot your computer into safe mode as mentioned in this article and delete AVG PC TuneUp and AVG Web TuneUp folders from C:\Program Data and C:\Program Files and C:\Program Files x86.
Restart the computer and it should boot into normal mode.
Once it is done, get into programs and features and double click on "AVG Web TuneUp" entry. It would ask you permission to remove its name from the list as it was already removed. 
Click on Yes and you should not see its entry.
Keep us posted. 
Ask a question
Struggling with non-AVG technology? We can fix that, too!