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bill chao exception/error code 0xc000001d running Ultimate installer
I am trying to install AVG Ultimate to a Windows XP (professional, w/SP3) that had AVG 2013 installed (license expired). When I try to run the downloaded installer (avg_gsr_stb_all_ltst_xx.exe where xx is 95, 106 or 144), I get a Windows error message that says it has encountered an error and needs to close.
I get a similar error message and the same exception code when I go thru the AVG support process and trying to run the remote support application (support-logmeinrescue.exe).
I get a similar error message and the same exception code when I go thru the AVG support process and trying to run the remote support application (support-logmeinrescue.exe).
AVG Guru
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 9/7/2015
Time: 6:19:21 PM
User: N/A
Computer: MILO
Description:
Faulting application lmi_rescue.exe, version 7.7.404.1771, faulting module lmi_rescue.exe, version 7.7.404.1771, fault address 0x0013839c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 6d 69 ure lmi
0018: 5f 72 65 73 63 75 65 2e _rescue.
0020: 65 78 65 20 37 2e 37 2e exe 7.7.
0028: 34 30 34 2e 31 37 37 31 404.1771
0030: 20 69 6e 20 6c 6d 69 5f in lmi_
0038: 72 65 73 63 75 65 2e 65 rescue.e
0040: 78 65 20 37 2e 37 2e 34 xe 7.7.4
0048: 30 34 2e 31 37 37 31 20 04.1771
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 30 30 31 33 38 33 t 001383
0060: 39 63 0d 0a 9c..
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the file is sent our level two technical team will analyze your files and will reply back to you only via email. Thank you.
I really appreciate all your patience and efforts. You will be receiving an email shortly. Please have the case reference # for future assistance.
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