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ShowAll Questionssorted byRecent Activity
Mike AndrewsMike Andrews 

Are System errors leading to the Blue Screen of Death related to AVG?

My Win7 Pro 64-bit SP 1 system (i7, 32GB RAM, 1.2TB HDs), is experiencing quite a few system failures resulting in the Blue Screen of Death, causing a system dump, and forcing a full reboot.

Some of the error messages received:
* BAD_POOL_HEADER
* DRIVER_IRQL_NOT_LESS_OR_EQUAL
* SYSTEM_SERVICE_EXCEPTION

I run AVG Driver Updater so the system is running the latest drivers. I often run AVG 1-Click Maintenance to clean up the system. Googling this issue there are several people suggesting AVG and its firewall may be the cause. Even here on the Community website we see "remove AVG and reinstall it" as one possible solution, but which doesn't appear to resolve the issue.

Does AVG Internet Protection or its firewall have problems with Microsoft's OSs? If so, what are the solutions? Thanks.
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Mike,
We apologize for the inconvenience caused.
May I know the name and version of AVG programs installed on your system?
Could you please take and send the screenshot of the error message that you are receiving so that we can understand and assist you better in resolving it? To take a screenshot please follow the instructions mentioned in this link: avgread.me/1aZxsAV .
Thank you.
Alan BinchAlan Binch
Mike, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Mike AndrewsMike Andrews
Thanks for your quick responses. I'm running the latest AVG software:
* AVG Internet Security 2015.0.6189, virus database March 13, 2016, scanner 2849 with AVG Anti-Spam 7.0.1, email protection for Microsoft Outlook
* AVG Driver Updater Version 2.2
* AVG PC TuneUp Version 16.22.1.58906, definitions 1603, framework 1.62.1.59918

Can't take a screen shot of the BSoD and the error messages - the system died and locked up.  :-)

 
Mike AndrewsMike Andrews
PS  Also running Malwarebytes' Anti-Malware Version 2016.03.14.01
Mike AndrewsMike Andrews
PSS / PPS / Whatever ... The BSoD errors started before running Malwarebytes' Anti-Malware s/w.
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Mike,
We apologize for the inconvenience caused.
Are you able to login on your  Windows?
Thank you.
Mike AndrewsMike Andrews
Hello Gulam,
No problem logging into Windows. The system failures occur during normal operation but not during any specific feature execution that I've noticed. Seems totally random. Sometimes occurs during the night when only background features are running.
AvinashAvinash (Avast) 
Hello Mike,
Thank you for the information. It is true than an anti virus program (not only AVG) may cause a BSOD error on your PC. But I would like to assure you that in this case it is not AVG that is causing the issue. It is some other hardware driver that is causing the error. We request you to contact your PC manufacturer support or Microsoft support for further assistance. Thank you.
Alan BinchAlan Binch
Mike, Also is Malwarebytes' Anti-Malware the 'free' or 'paid for' version?.. Have a look @ this AVG article (http://avgclick.me/ConflictingApps).
AVG Guru
Mike AndrewsMike Andrews
Great feedback, Avinash and Alan. And you, too, Gulam. Much appreciated. I'll remove the "paid for" version of Malwarebytes and see if the number of BSoDs decreases. As mentioned I did have the issue before installing Malwarebytes. I'll try anything to improve the situation. Again, thank you.
Mike
AvinashAvinash (Avast) 
You are most welcome, Mike.
Please, feel free to let us know if you require any further assistance. Thank you.
Sylvia BlackmoeeSylvia Blackmoee
I am running the same AVG as Mike and took my computer to a repair place as I had the blue screen.  They were blaming AVG and said I should go to Norton which I don't want to do.  It cost me $125 and no assurance that it won't happen again if I continue with AVG.  Reading above, their comments don't make sense.  What else should I be checking?  My husband installed W10 some while ago, runs AVG and hasn't had any problems with his laptop.  I put in W 10 recently and 3 days later had issues and couldn't open it up, $125 and now this.  Any suggestions AVG would be welcome, we have used your product for years (not the free one). Thank you.
 
Balasubramanian SBalasubramanian S (Avast) 
Hello Sylvia,

We sincerely apologize for the inconvenience caused.
Do you mean that after installing Windows 10 you still have the operating system crashed due to AVG?
Sylvia BlackmoeeSylvia Blackmoee
Well that was the opinion of the repair place, my husband did not experience any problems. 
 
Balasubramanian SBalasubramanian S (Avast) 
Okay, Sylvia, we request you to give us a chance to install your paid version on your PC.
We will help you to get our additional support in installing this for you.
Would you like to give us a chance?
Sylvia BlackmoeeSylvia Blackmoee
It is already installed on my machine.  I plan to connect everything tomorrow as I only recently returned home with it, from the repair shop.  Can I contact you tomorrow when it is up and running?  I appreciate your prompt response to my problem.
 
Balasubramanian SBalasubramanian S (Avast) 
We really appreciate that you have installed our AVG program again.
Sure, you can contact us at any time. We work round the clock.
If you get any issues please do not repair your PC, contact us we will provided the instructions on what has to be done further.
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