Hello Tony, I apologize for the inconvenience you experienced in this case. I request you to please follow the below steps to resolve your issue. 1.Go to the Control Panel. 2.Click Network and Internet > Network and Sharing Center > Change adapter settings. 3.Select the connection for which you want to configure Google Public DNS. For example: To change the settings for an Ethernet connection, right-click Local Area Connection > Properties. To change the settings for a wireless connection, right-click Wireless Network Connection >Properties. 4.Select the Networking tab. select Internet Protocol Version 4 (TCP/IPv4) and then click Properties. 5.Under DNS section Select Use the following DNS server address: 126.96.36.199 188.8.131.52 6.Select OK. 7.Restart the computer and then try to install the product. Please feel free to get back to us for further assistance Thank you.