Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Haruna DonnishHaruna Donnish 

AVG anti-theft unlock code

I was downloaded AVG anti-virus and applied for AVG anti-theft in my tecno h6. but when i changed a sim card my phone ask me for private security password. i really bit forget it. i made for factory reset in my phone but still need that code. i dont remember my email AVG account but is one of harunamsagama@gmail.com or msagamaharuna@gmail.com. please help me to unlock my phone. my phone model is CE0979. IMEI 355945065606540 and IMEI 355945065606557. My phone number +255656975909. Thank you for your support
Best Answer chosen by Haruna Donnish
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Haruna.
I am very sorry to hear this. To unlock your phone have a look at this article http://bit.ly/1MsrvwZ . If that doest help then please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to contact us back for any further assistance. Thank you.

All Answers

Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Haruna.
I am very sorry to hear this. To unlock your phone have a look at this article http://bit.ly/1MsrvwZ . If that doest help then please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to contact us back for any further assistance. Thank you.
This was selected as the best answer
Em BumbleBerryEm BumbleBerry
Done, I need my phone, how long will this take?
KishoreKishore (Avast) 
Hello Haruna.
I know this must be disappoint to wait for something to retain our phone back to normalcy.
Do not worry, you will be absolutely fine soon after you are responded by our Mobile Team. The process usually takes 48 hours at the Max.
Thank you.
Alan BinchAlan Binch
User Em BumbleBerry has posted their own topic (https://support.avg.com/answers?id=906b00000008rIVAAY).
Em, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
AVG Guru
Em BumbleBerryEm BumbleBerry
I replied here by accident, I had several windows open after being directed here from Live Chat - I made a simple mistake posting here.
Max FelstedMax Felsted
Jeg har købt et virus pogram den 23-11-2015 men det starter ikke Max2006@hotmail.dk (mailto:Max2006@hotmail.dk)
Alan BinchAlan Binch
@ Max Felsted
Max, This Community is basically English language.. Query translation....
I bought a virus program on 23-11-2015 but it will not start

Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
syawal syawalsyawal syawal
I was downloaded AVG anti-virus and applied for AVG anti-theft in my sony experia Tx Lt29I. but when i changed a sim card my phone ask me for private security password. i really bit forget it.My email AVG account is syawalputra3036@gmail.com. please help me to unlock my phone. my phone model is CE0979. IMEI 353596052205010. My phone number  0105385143. Thank you for your support
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Haruna,
We apologize for the inconvenience caused.

Please have a look at this article https://support.avg.com/SupportArticleView?l=en_US&urlName=Unlock-a-device-locked-by-AVG-AntiVirus-for-Android to unlock your mobile phone. If it fails please click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Android_AVG_Antivirus&prod=AVG%20AntiVirus and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to get back to us for further assistance.
Thank you.
Alan BinchAlan Binch
@ syawal syawal
Syawal, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! See posting (https://support.avg.com/answers?id=906b0000000fxssAAA).
AVG Guru
Jason CampbellJason Campbell
Can anyone confirm that their phone has been unblocked from the avg anti theft app? From just changing my chip the app blocked my new phone! I think it's a hick up to be honest!! It's been what 4/5 days and my android phone still blocked!! Tried everything but reset it! Hmmmm!!! 
AvinashAvinash (Avast) 
Hello Jason.
We are sorry to hear about the inconvenience caused. Please note that this community deals with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution. Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!