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Wayne JefferiesWayne Jefferies 

Identity protection disabled

I'm using AVG Free 2014, on Windows XP home Service pack 3. My 'Identity protection' has just disabled itself for no apparent reason, and it won't fix itself. What do I do, please?

This image is not available because: You don’t have the privileges to see it, or it has been removed from the system

This image is not available because: You don’t have the privileges to see it, or it has been removed from the system
Best Answer chosen by Petr Jezek (Avast)
Alan BinchAlan Binch
Wayne, Also have a look @ this link (https://support.avg.com/SupportArticleView?urlname=Identity-Protection-is-inactive-and-cannot-be-enabled-in-AVG).

All Answers

Alan BinchAlan Binch
Wayne, You've actually posted your query in the wrong area! It should have been located here (https://support.avg.com/answers#!/feedtype=RECENT&dc=Windows&criteria=ALLQUESTIONS).
Alan BinchAlan Binch
Wayne, Also have a look @ this link (https://support.avg.com/SupportArticleView?urlname=Identity-Protection-is-inactive-and-cannot-be-enabled-in-AVG).
This was selected as the best answer
Wayne JefferiesWayne Jefferies

Thanks Alan. Sorry I got it in the wrong place. I didn't find it very clear where to post it. 
Last time I used the forums a couple of years ago, it was all different, and much easier.
But anyway, thanks for pointing out what to do. Appreciated.
Geert VancompernolleGeert Vancompernolle
Facing the same issue with the PAID version of AVG Internet Security.  Followed the links mentioned above, in the end downloaded the AVG2013 version (which was originally installed on my Windows XP, Home Edition, SP3 PC), clicked the "Repair" item and got the following error message at the end of the installation:

User-added image

Result: still the Identity issue:

User-added image

 
Steve BSteve B
Getting the file from the download page, then choosing "Repair" did NOT work for me.

What did work ... I totally uninstalled AVG, restarted my computer, then installed that file from the download page per the "Repair" article.  Now all seems fine.

I hope this helps someone.

Steve
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