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David Dickinson Uninstall AVG AntiVirus for Mac issue
Was trying to install AVG for my Mac. It didn't install right. Pulled the icon from my Applications folder to my Trash to uninstall. Tried re-installing AVG, and now it says I have to uninstall AVG before reinstalling. I already did uninstall. How do I get rid of any residual files so I can reinstall AVG?
https://drive.google.com/open?id=0B9xD9bwkZwwObWI5ZWFMR0dSc0U
https://drive.google.com/open?id=0B9xD9bwkZwwObWI5ZWFMR0dSc0U
cd /Library/Application\ Support/
(this will change you to the Application Support folder)
sudo rm -rf AVGAntivirus
(this will remove the AVGAnitvirus folder and all subfolders)
All Answers
We are sorry to hear about the inconvenience caused. We request you to uninstall your AVG program as suggested here: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac and then proceed with the re-installation http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac of AVG on your Mac device. Please, feel free to let us know if you require any further assistance. Thank you.
Okay, 2 issues with this response:
"This article outlines how to uninstall AVG AntiVirus for Mac. Please do not uninstall AVG AntiVirus by dragging its icon into Trash, as this will not uninstall the application correctly."
Yes, I understand that now, which is why I'm here in the first place.
"In such case, please install AVG AntiVirus again (as outlined here), and then follow the instructions below to uninstall the application."
As explained in my initial post, I can't install the application again because it will not let me! It says it is already installed and that I need to uninstall it. Before I got your "resolution", I had already moved the icon into the Trash to "uninstall" which did not work. Which is why I'm here.
Any other suggestions?
By the way, both of those links supposedly show pics through the process, but all the images are replaced with "no image available".
You could try to restore AVG from trash to the original location and then try the suggested steps to uninstall AVG.
We sincerely apologize for the difficulties you are currently experiencing.
Please try to reinstall AVG once and it the issue persists, follow the below instructions.
To collect mac AVG log files:
Click Finder icon in DOCK.
Select “GO” option from the menu bar and select “Library” option from dropdown list.
After getting into Library location, we should be able to see the logs.
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Alternative option:
Go to “Go > Go to Folder…” (Shift+cmd+G) option
Thank you.
I tried to reinstall the program and got the same error. I took a screen shot. I duplicated the files you had me go to and uploaded them to Google Drive. Here are the files:
https://drive.google.com/open?id=0B9xD9bwkZwwOSVBGR2NRdHl3UU0
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
We have escalated the case to our senior technical team.
It will take around 3 to 6 business days for them to reply.
Please keep checking both the email and this post for getting the update.
Your patience is much appreciated.
Thank you for your time, your patience is much appreciated.
We request you to follow the below steps to uninstall your AVG without any issue.
Open Finder > Applications > right click on AVG AntiVirus.app > select Show package contents > open Contents folder > double click on Uninstaller.app.
Please, feel free to let us know if you require any further assistance. Thank you.
AVG Guru
I tried your suggestion and can confirm that there is no Uninstaller.app at that location.
AVG Guru
Anyway, Thanks again for keeping me informed of others having the same issue.
Please AVG find a solution and give me a reason to actually buy your products!
Hey guys! I had the same problem as well and I've found the solution. Follow the instructions in the link below and it works for the 2017 version as well.
You basically need to remove the residual files related to AVG securities which is located in the preference, application support, cache files and elsewhere in the library section. You can ignore Step 1 in the link I think. Just search through all the files and anything that has avg in it, drag and drop it all in the trash bin. It may ask you to re-put your password in to this for some files but after you've dragged it all in the trash bin, empty the whole bin. This should work.
Whatever you do, do not install the macremover application. Just do everything manually.
https://macremover.com/uninstallguides/2016/02/22/how-to-thoroughly-uninstall-avg-2016-on-mac-os-x/
/Library/Application\ Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app/Contents/MacOS/com.avg.uninstall
It should fix the problem.
cd /Library/Application\ Support/
(this will change you to the Application Support folder)
sudo rm -rf AVGAntivirus
(this will remove the AVGAnitvirus folder and all subfolders)
Your post helped me solve the issue, so David learn to navigate terminal and use Dayne's commands and you should have success!
Thanks,
Evan
This appeared to work, but now after reinstalling AVG it doesnt load up when you click on the icon. Any ideas??
Cheers Kevi
We will help you sort it out. Please open Launchpad > look for AVG icon and try to open your AVG program.
If it's not working, please click here > scroll down and follow "Further recommendations" instruction to remove all the AVG traces from your mac computer.
After that, you can follow the instruction to download/install AVG Antivirus for your Mac computer.
Regards,
Alok.
Yes tried this already and when running the comand i get "No such file or directory". I then tried Daynes appraoch as above which allowed me to reinstall but it wont open when I click the icon.....what next?
We appreciate your efforts in trying to fix the issue. Let us know your Mac and AVG version to check with it.
Provide us the screenshot of that error message you received.
AVG version is 18.6. Here is the Mac info
You mentioned that you were able to re install AVG but the icon is not launching the app. But your screenshots show that the installation process fails. Please clarify if it is with the installation or post installation that you are experiencing issue with.
It seems that the older traces of AVG are still present on your computer.
Please open "Finder" on your computer and search for AVG files.
If there is any, remove the same and then install the latest version of AVG AntiVirus on your Mac computer.
If you face any difficulties, please let us know and we will assist you further.
Thank you!! It solved my issue perfectly!
Dave D.
You referenced that you had the option (https://specialremovals.co.uk) to re introduce AVG however the symbol isn't sending off the application. In any case, your screen captures show that the establishment cycle comes up short. If it's not too much trouble, explain assuming it is with the establishment or post establishment that you are encountering issue with.
We appreciate your information. We'd like to clarify this for you. If you have any concerns regarding AVG, please write back to us in a separate private message so that we can check and assist you accordingly. Thank you in advance!